Ishwar Prajapat
Senior Customer Service Executive Amazon
Jodhpur,RJ
Summary
Dynamic and customer-focused Customer Service Associate with a proven ability to deliver exceptional support, build lasting client relationships, and enhance overall customer satisfaction. Skilled in handling diverse customer needs with empathy, patience, and professionalism, while ensuring timely resolution of issues. Recognized for excellent communication, problem-solving, and multitasking abilities in fast-paced environments. Adept at using CRM tools and modern communication channels to streamline service efficiency. A dedicated team player committed to creating positive customer experiences and driving brand loyalty through consistent service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon
07.2023 - Current
Respond promptly and professionally to customer inquiries via phone,email,or chat.
Specially trained to resolve product or service issues ensuring customer satisfaction and timely solutions
Customer Relationship Management (CRM) Tools-
CSSM Tool,
AC3 Tool.
Salesforce.
Zendesk.
Zoho Desk.
Education
BBA - Business Administration And Management
NIILM UNIVERSITY
Haryana, India 04.2001 -
B-pharmacy - Pharmacy
Shridhar University
Junjunu (Pilani) 04.2001 -
Skills
Communications Skills
Active listening to understand customer needs
Clear and concise verbal communication
Problem Solving
Provide accurate solutions
Think critically under pressure
Empathy & Patience
Handle difficult customers with understandings
Show compassion and remain calm in stressful situations
Multitasking & Time Management
Manage multiple request simultaneously
Prioritize tasks for faster resolution
Trained on Domestic voice and chat support
Timeline
Customer Service Representative
Amazon
07.2023 - Current
BBA - Business Administration And Management
NIILM UNIVERSITY
04.2001 -
B-pharmacy - Pharmacy
Shridhar University
04.2001 -