Summary
Overview
Work History
Education
Skills
Timeline
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Ishwar Prajapat

Senior Customer Service Executive Amazon
Jodhpur,RJ

Summary

Dynamic and customer-focused Customer Service Associate with a proven ability to deliver exceptional support, build lasting client relationships, and enhance overall customer satisfaction. Skilled in handling diverse customer needs with empathy, patience, and professionalism, while ensuring timely resolution of issues. Recognized for excellent communication, problem-solving, and multitasking abilities in fast-paced environments. Adept at using CRM tools and modern communication channels to streamline service efficiency. A dedicated team player committed to creating positive customer experiences and driving brand loyalty through consistent service excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Amazon
07.2023 - Current

Respond promptly and professionally to customer inquiries via phone,email,or chat.


Specially trained to resolve product or service issues ensuring customer satisfaction and timely solutions


Customer Relationship Management (CRM) Tools-


CSSM Tool,

AC3 Tool.

Salesforce.

Zendesk.

Zoho Desk.

Education

BBA - Business Administration And Management

NIILM UNIVERSITY
Haryana, India
04.2001 -

B-pharmacy - Pharmacy

Shridhar University
Junjunu (Pilani)
04.2001 -

Skills

Communications Skills

Timeline

Customer Service Representative

Amazon
07.2023 - Current

BBA - Business Administration And Management

NIILM UNIVERSITY
04.2001 -

B-pharmacy - Pharmacy

Shridhar University
04.2001 -
Ishwar PrajapatSenior Customer Service Executive Amazon