Dynamic and customer-focused Customer Service Associate with a proven ability to deliver exceptional support, build lasting client relationships, and enhance overall customer satisfaction. Skilled in handling diverse customer needs with empathy, patience, and professionalism, while ensuring timely resolution of issues. Recognized for excellent communication, problem-solving, and multitasking abilities in fast-paced environments. Adept at using CRM tools and modern communication channels to streamline service efficiency. A dedicated team player committed to creating positive customer experiences and driving brand loyalty through consistent service excellence.
Respond promptly and professionally to customer inquiries via phone,email,or chat.
Specially trained to resolve product or service issues ensuring customer satisfaction and timely solutions
Customer Relationship Management (CRM) Tools-
CSSM Tool,
AC3 Tool.
Salesforce.
Zendesk.
Zoho Desk.
Communications Skills