Ishwar Sangram Shirale
Pune
Summary
Dynamic IT professional with 14 years at ADP Private Limited, recognized for exceptional process improvement and technical support. Proven expertise in system administration and effective communication, consistently awarded for innovative contributions and team leadership. Skilled in MCSA and ITIL processes, driving operational excellence and enhancing customer satisfaction.
Overview
16
16
years of professional experience
Work History
Member Technical - Administrator
ADP Private Limited
06.2010 - 06.2024
- Member Technical - Administrator - 6 Years
- Subject Matter Expert – 3 Year
- Senior Technical Associate – 2 Year
- Technical Associate – 3 Year
- Awarded Star of the month continuously for three quarters by the Senior Managers and VP’s
- Awarded best Team Member for giving brainwave ideas, process improvement ideas
- Was Awarded Best Team member consecutively in the Process
- Was Awarded Best Floor Support consecutively in the Process
Customer Service Associate
WNS Global Services
Pune
01.2008 - 06.2010
- Awarded best Team Member for giving brainwave ideas, process improvement ideas
- Was Awarded Best Team member consecutively in the Process
- Awarded best team member with best contribution to the verticals
Education
Bachelor Degree (B.Sc) - Electronics
BAMBU UNIVERSITY
Aurangabad01.2006
HSC -
Latur Board
01.2003
SSC -
Latur Board
01.2001
MBA - IT
SMU
Manipal, SikkimSkills
- MS Office
- MCSA
- Citrix
- Tally
- Technical support
- Process improvement
- System administration
- Customer service
- Network troubleshooting
- Effective communication
- Project management
- Analytical thinking
- Training and development
- ITIL processes
Languages
- English
- Hindi
- Marathi
Personal Information
- Current CTC: 7.5 Lakhs
- Notice Period: Immediate Joining
- Date of Birth: 09/07/84
- Marital Status: Married
Timeline
Member Technical - Administrator
ADP Private Limited
06.2010 - 06.2024
Customer Service Associate
WNS Global Services
01.2008 - 06.2010
Bachelor Degree (B.Sc) - Electronics
BAMBU UNIVERSITY
HSC -
Latur Board
SSC -
Latur Board
MBA - IT
SMU
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