ISHWAR SINGH
Guest Relations Executive
Gurgaon
Summary
Dedicated and detail-oriented Guest Relation Executive with 4.5 years of experience. Experienced professional with a proven track record of managing day-to-day operations, and ensuring efficient guest/customer relations. Seeking to contribute my skills and expertise to the dynamic hospitality industry.
Overview
5
5
years of professional experience
Work History
Executive - Guest Relations
Paras Healthcare Pvt Ltd
09.2022 - Current
- Welcoming guests in a friendly and professional way
- Assist the Guest Relations Manager in ensuring maximum satisfaction for patients and visitors during their stay at paras Hospital, either as outpatient or inpatient.
- Providing information about facilities, programs and other services.
- Visit all inpatients during their hospitalization.
- Handle inpatients' enquiries and complaints.
- Particularly take care of VIP patients at OPD.
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Food & Beverage Supervisor
Lemon Tree Premier - Gurugram
01.2021 - 09.2022
- Key responsibilities:
- Daily briefing & Executing daily plan's in cooperation with restaurant manager
- Training and Coordination within staff
- Discussing sales target with team & achieving it
- Managing team disputes
- Assisting in food & drinks preparation
- Handling guest complains
- Introducing new ideas for smooth operations
- Cost control by trying new methods
- 10
- Training staff for sop's
- To take care of special needs and dietary requirements of guests by coordinating with chef's.
Guest Service Associate
Welcome Hotel Dwarka - ITC - New Delhi
11.2018 - 12.2020
- Key responsibilities:
- Greet and welcome customer as they enter the restaurant.
- Provide excellent customer service for each guest entering the establishment.
- Deliver all food items to table in the correct order and to the appropriate customer.
- Check in with assigned table periodically to ensure a positive experience for guests.
- Awareness of which items are sold out or unavailable daily.
- Delighting guests by performing above guest expectations.
- Learning from seniors.
- Thanking guests and asking them to review their dining experience
Education
BHM - Hospitality Administration -
IHM Kerala
01.2015 - 2018.04
Class 12th - undefined
Govt Sr. Sec School Chakkarpur Gurugram
01.2013 - 2014.04
Class 10th - undefined
Govt Sr. Sec School Chakkarpur Gurugram
01.2011 - 2012.04
Skills
Accomplishments
- Certificate of Computer Course (Info edge, NIIT)
- Participated in sports day
- Participated in Hindi Essay Competition.
- Successful completion of soft skills & life skill by Mahindra pride school
- Cultural coordinator in fandango (food & fun fest) 2k18
Timeline
Executive - Guest Relations
Paras Healthcare Pvt Ltd
09.2022 - Current
Food & Beverage Supervisor
Lemon Tree Premier - Gurugram
01.2021 - 09.2022
Guest Service Associate
Welcome Hotel Dwarka - ITC - New Delhi
11.2018 - 12.2020
BHM - Hospitality Administration -
IHM Kerala
01.2015 - 2018.04
Class 12th - undefined
Govt Sr. Sec School Chakkarpur Gurugram
01.2013 - 2014.04
Class 10th - undefined
Govt Sr. Sec School Chakkarpur Gurugram
01.2011 - 2012.04
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