Ishwari Zemse
Mumbai
Summary
Administrative professional with extensive experience at Svatantra Microfin Pvt. Ltd. Expertise in vendor management and policy implementation, driving operational efficiency through automation solutions. Proven ability to lead cross-functional teams and complete projects successfully, ensuring compliance and effective facility management.
Overview
13
13
years of professional experience
Work History
Assistant Manager – Administration
Svatantra Microfin Pvt.Ltd
05.2023 - Current
- Managed and maintained office records, files, and databases efficiently.
- Handled correspondence, emails, and phone calls to ensure timely communication.
- Prepared reports, presentations, and documentation for diverse organizational needs.
- Coordinated logistics for events, travel, and deliveries with precision.
- Oversaw vendor relationships and negotiated contracts to optimize procurement processes.
- Ensured a clean and organized office environment through effective facility management.
- Supported onboarding and training of new employees to enhance integration.
- Tracked expenses and reconciled financial records to uphold budget accuracy.
- Automation Development: Identify areas of improvement, and develop automation solutions to enhance efficiency.
- Projects completed successfully: 1) Utility bill payment, 2) Employee travel booking platform at their fingertips, 3) Inventory management tool.
- SOP and Policy: Conduct a gap analysis between the existing process and best practices within the industry. Develop internal processes and policies to streamline the work and ensure compliance with the approved processes, and also review and update them on a timely basis.
- Contract Management: Handle end-to-end contract management with coordination of the vendor and legal for new contract execution, agreement renewal, and termination within the timeline.
- Vendor Management: Oversees the vendor management process – RFP process, vendor selection, onboarding, risk report, etc.
- Department Budget: Departmental Provisioning and Assist HOD to Create Department Budgets.
- Manage Department Audit: Handled internal and external audits. Ensuring compliance with regulatory standards and company policies.
- Rent MIS monthly review and present to management
Senior Administrative Executive
PNB Metlife India Insurance Co. Ltd.
02.2018 - 04.2023
- Corporate Facility Management :- oversee repair and maintenance activities
- Managed housekeeping, security, reception desk staff, visitor management, meeting room arrangements, mailroom, CCTV, UPS, building management, etc.
- Ensure AMC renewal on time, and organize parking arrangements for management and employees.
- Contract Management :- Manage renewal of service agreements with coordination of lega
- Lease license - lease deed renewal on a timely basis, managed due diligence reports, LOIs, fact sheets, and issuance of security deposits.
- New lease deed registrations and branch termination processes for PAN India.
- Branch notice board update and website update: Ensure all branch notice board updates are in accordance with the IDRA norms.
- All branch details are updated on the company website on a timely basis.
- Vendor Management: Coordinate with the procurement department for the RFP until vendor alignment or onboarding.
- Oversee the issuance of the PO to the vendor and the monthly billing.
- Fire and safety :- Conduct mock drill for HO and Ensure fire and safety equipment available at PAN India branch
- Stationery Management :- oversees issuance of ID and VC cards to for PAN India Employees
- HR Event Management :- Coordinated with HR for employee engagement activities at the corporate office
- IT Contract Management :- Coordinated with legal and IT teams for Execution of Master agreements, NDAs, MPAs, MSAs, and SOWs
- Automation Project: Successfully implemented 2 projects – Repository of important notices and legal documents on one platform (end-to-end internal development). Utility payment platform for quick and easy payouts.
- Prepare the departmental provision report on a monthly and yearly basis for PAN India.
- Manage Pan-India branch health indicators, and circulate reports across.
Branch Coordinator
Reliance Home Finance Ltd.
01.2017 - 01.2018
- Rent bill processing for PAN-India office.
- Coordinate with legal and Branch Ops for lease deed renewal.
- Preparing MIS, workstation data, monthly branch expenses provision, and rental provision.
- Issuance of debit and credit notes towards monthly occupancy from a group of companies, coordinate with finance to generate the bill, and follow up with group company admins to release the payments.
Administrative Executive
Avanti Learning Center Pvt. Ltd.
Mumbai
08.2015 - 05.2016
- All administrative work
Recruiter
Om Sai Consultancy
07.2012 - 07.2015
- Help to source employee
Education
PGDM - Human Resources Management
Welingkar Institute
Mumbai06.2014
MCOM - Business Management
Mumbai University
Mumbai04.2014
Bachelor Of Management Studies - Marketing
N. G. Acharya College Of Art's & Commerce
Mumbai05.2011
HSC - Commerce
K.J Somaiya Collage of Com & Arts
Mumbai01.2008
SSC -
S.K.P. Walavalkar
Mumbai01.2006
Skills
- Policy setup and implementation
- Office management
- Vendor management
- Facility management
- Contract management
- Staff development
- Cross-functional team leadership
- Human resources management
- Develop automation solutions
- Multitasking
Accomplishments
- Utility bill payment
- Employee travel booking platform at their fingertips, and inventory management tool
- Inventory management tool
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Achievement
- Best-performing employee of the year 2022-23
Timeline
Assistant Manager – Administration
Svatantra Microfin Pvt.Ltd
05.2023 - Current
Senior Administrative Executive
PNB Metlife India Insurance Co. Ltd.
02.2018 - 04.2023
Branch Coordinator
Reliance Home Finance Ltd.
01.2017 - 01.2018
Administrative Executive
Avanti Learning Center Pvt. Ltd.
08.2015 - 05.2016
Recruiter
Om Sai Consultancy
07.2012 - 07.2015
PGDM - Human Resources Management
Welingkar Institute
MCOM - Business Management
Mumbai University
Bachelor Of Management Studies - Marketing
N. G. Acharya College Of Art's & Commerce
HSC - Commerce
K.J Somaiya Collage of Com & Arts
SSC -
S.K.P. Walavalkar
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