Summary
Overview
Work History
Education
Skills
Interests
Professional Accomplishments
Personal Information
Profile Snapshot
Timeline
Generic

ISHWARYA NARESH

Chat Support Agent
Bangalore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented professional with over 15 years of diverse experience in Banking and IT.

Skilled at managing change and pressure while maintaining high quality standards. Demonstrates exceptional customer handling skills with colleagues and clients at all levels.

Self-motivated and analytical with a positive energy that influences banks, showcasing strategic thinking and success in crisis situations.

Also, eager to take on challenging assignments and complete them within deadlines. Strong work ethic and exceptional interpersonal and communication skills.

Overview

14
14
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages

Work History

Money View India Pvt Ltd
01.2023 - Current
  • Working for collection team.
  • Following up with the Customers for the on time payment / reminding the customers to make the payment within the due dates to avoid any additional charges to be incurred by the Customers.

Teleperformance India Pvt Ltd
02.2022 - 09.2022
  • Inbound Customer care Support for Tata play Customers.
  • Responsible to provide Technical support for Tata play Customers and address Customer concerns to ensure Customer is satisfied with the Support at the end of the conversation.
  • Accountable for answering phone calls from Customers, in order to diagnose and resolve their technical issues with regards to their viewing experiences.
  • Logging tickets in CRM tool as per Teleperformance company guidelines.
  • Efficaciously handled and achieved the defined performance metrics viz., AHT, CSAT & quality till date.

Customer Service Officer (CSO)

Equitas Small Finance Bank
09.2016 - 01.2018
  • Cash: Cash payment.
  • Cash Receipt.
  • Disposal of cash to other banks and other branches.
  • Maintained the cash retention limit.
  • ATM cash loading and EOD processing.
  • Perform authorization for all NEFT & RTGS.
  • Maintaining all registers, vouchers and sending periodical reports to Regional Office.
  • Front Desk: Attend all kinds of customer queries.
  • Transfer, salary upload, DD issuing, Pay order issuing.
  • Fixed deposit receipt issuing.
  • Lead generating for additional business to bank.
  • Locker operation Process.
  • Cross selling.

Sr. Service Officer (SSO)

Kotak Mahindra Bank Ltd
12.2012 - 04.2014
  • Clearing: O/w Cheques validity checking, Sorting Cheques bank wise, making patties & taking the Cheques physically to clearing house.
  • Sorting Inward Cheques product wise & inputting the sorted Cheques.
  • Technical verifications for both Outward & Inward Cheques.
  • Marking the returns in Inward return clearing and dispatching the Cheques to the customers.
  • Managerial Cheques issuing.
  • Checking the holding balance of DP customers.
  • Effective and efficient handling of local and out station customer queries and maintaining good Customer relationship.
  • Cash: Cash payment.
  • Cash Receipt.
  • Disposal of cash to other banks and other branches.
  • Maintained the cash retention limit.
  • ATM cash loading and EOD processing.
  • Perform authorization for all NEFT & RTGS.
  • Maintaining all registers, vouchers and sending periodical reports to Regional Office.
  • Front Desk: Attend all kinds of customer queries.
  • Transfer, salary upload, DD issuing, Pay order issuing.
  • Fixed deposit receipt issuing.
  • Lead generating for additional business to bank.
  • Locker operation Process.
  • Cross selling.

Sales Officer

HDFC Bank Ltd
09.2011 - 12.2012
  • A/c Opening: Savings Account, Fixed Deposit, Recurring Deposit.
  • Lead generating from the A/c opening customer.
  • Cross Selling.
  • All Kinds of Customer queries.

Education

M.B.A -

Periyaar University

B.C.A - undefined

CMS College of Arts & Science

XII - undefined

Sri Raghavendra Higher Sec. School

Skills

Communication (Writing & Oral)

Fast Learner

Ability to work under pressure

Team collaboration

Time management

Data analysis

SQL

Python

Tableau

Power BI

R programming

MS Excel

SAS Programming

Interests

Reading Books
Listening to Soft Music
Watching Movies

Professional Accomplishments

  • Bagged recognitions for rendering exceptional performance as the best cashier in 2013.
  • Received appreciations from Customers for Bulk RD Opening.
  • Recognized for upselling Insurance for an amount of nearly 10 Lacs in my banking career.

Personal Information

  • Date of Birth: 11/02/88
  • Nationality: Indian
  • Marital Status: Married

Profile Snapshot

  • A Proactive Result oriented professional with over 4 Years diverse experience Banking industry from the leading banks.
  • Manage Change and work pressure with ease, focus on high standards of quality in all operational areas and possess excellent Customer handling skills in dealings with both customers and colleagues at all levels.
  • Self-Motivated and Analytical with positive energy that permeates through the Banks.
  • Strategic thinking ability and result oriented success in crisis with the zeal to take up any challenging assignments and complete them within a stipulated time frame.
  • Good work ethic combined with strong Interpersonal & Communication skills.

Timeline

Money View India Pvt Ltd
01.2023 - Current

Teleperformance India Pvt Ltd
02.2022 - 09.2022

Customer Service Officer (CSO)

Equitas Small Finance Bank
09.2016 - 01.2018

Sr. Service Officer (SSO)

Kotak Mahindra Bank Ltd
12.2012 - 04.2014

Sales Officer

HDFC Bank Ltd
09.2011 - 12.2012

B.C.A - undefined

CMS College of Arts & Science

XII - undefined

Sri Raghavendra Higher Sec. School

M.B.A -

Periyaar University
ISHWARYA NARESHChat Support Agent