Isis Williams
Griffith
Summary
Varies customer-focused jobs leading to a proficient and caring certified nursing assistant offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
MUNSTER MED INN
07.2023 - Current
- Providing excellent nursing assistance to all residents and making an effort to make sure everything is well taken care of.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
Retail Sales Lead
Kohls
02.2023 - 05.2023
- Provide leadership, maintain a department, merchandise and freight, customer satisfaction, completing daily tasks
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Associate
The Home Depot
06.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Team Member
Chick-Fil-A
06.2021 - 03.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Cashier/Sales Associate
Rosatis Pizza
05.2020 - 01.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Delivered consistently accurate orders, special requests and menu alterations.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Thrift Store Volunteer/Cashier/Manager
Restoration Ministries Thrift Store
01.2014 - 05.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained new employees on proper protocols and customer service standards.
Education
Certification in Nursing Assistance -
Healthcare Training Solutions
Highland, INundefined
Thornton Fractnl So High School
Lansing, ILSkills
- Retail sales (3 years)
- Cash Handling
- Patient Relationship-Building
- Nursing Assistance
- Patient Assessments
- ADLs Assistance
- Customer Relations
- Work Planning and Prioritization
- Teamwork and Collaboration
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- BLS - Basic Life Support
Additional Information
- Authorized to work in the US for any employer
Timeline
CNA - Certified Nursing Assistant
MUNSTER MED INN
07.2023 - Current
Retail Sales Lead
Kohls
02.2023 - 05.2023
Customer Service Associate
The Home Depot
06.2022 - 08.2022
Team Member
Chick-Fil-A
06.2021 - 03.2022
Cashier/Sales Associate
Rosatis Pizza
05.2020 - 01.2021
Thrift Store Volunteer/Cashier/Manager
Restoration Ministries Thrift Store
01.2014 - 05.2020
Certification in Nursing Assistance -
Healthcare Training Solutions
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Thornton Fractnl So High School
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