Iskon Vashist
New Delhi
Summary
Diligent Customer Support with experience managing phone, online and consultative communications with customers. Proactively identified resolution opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
2
2
years of professional experience
Work History
Sales Agent
Personiv
Gurugram
10.2023 - 02.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of Type products or services to promote sales.
Senior Customer Care Executive.
Teleperformance - Wyndham
Gurgaon
11.2022 - 08.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Managed over 65 customer cases per day with meting all KPIs with 97.8% of accuracy and 95% of schedule adherence.
Worked as Customer Support Executive in Blended Pr
Elevate Funds Management
09.2021 - 10.2022
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
Commerce - SENIOR SECONDARY 12th
Vidya Menorial Public School
CBSE - Delhi07.2021
HIGH SCHOOL - 10th
Vidya Menorial Public School
CBSE - Delhi04.2019
Skills
- Team Collaborating
- Customer Relations
- Efficient Service
- Active Listening
Languages
English
Advanced (C1)
Timeline
Sales Agent
Personiv
10.2023 - 02.2024
Senior Customer Care Executive.
Teleperformance - Wyndham
11.2022 - 08.2023
Worked as Customer Support Executive in Blended Pr
Elevate Funds Management
09.2021 - 10.2022
Commerce - SENIOR SECONDARY 12th
Vidya Menorial Public School
HIGH SCHOOL - 10th
Vidya Menorial Public School