Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Ismail Zabeevulla Khan

Ismail Zabeevulla Khan

New Delhi

Summary

  • Dynamic HR Service Delivery Specialist with a proven track record at Rio Tinto, excelling in HR operations and employee lifecycle management.
  • Expert in Workday, SAP and ServiceNow, achieving a 95% resolution rate in HR inquiries.
  • Global Exposure & Multi-Region Support, having worked across India, APAC, and EMEA regions, streamlining HR service delivery, improving HR metrics, and enhancing operational efficiency.
  • Strong stakeholder management skills, driving process improvements that enhanced operational efficiency by 20%. Committed to delivering exceptional employee experiences.
  • IT Skills: SAP, Workday.

Overview

4
4
years of professional experience
3
3
Certification

Work History

HR Service Delivery Specialist

Rio Tinto
10.2023 - Current
  • Spearheading end-to-end HR operations in Workday, ensuring 100% accuracy in employee data management, seamless leave and absence tracking, and efficient performance management workflows.
  • Providing hands-on support to employees, enhancing their HR system experience and improving TAT.
  • Managing HR case resolution through ServiceNow, handling 300+ employee inquiries per month with a 95% resolution rate within SLA, significantly enhancing HR service efficiency and employee satisfaction.
  • Conduct quarterly data audits, identifying and correcting discrepancies, leading to error-free HR record-keeping.
  • Develop and generate real-time HR analytics in SAP and Workday, analyzing key workforce metrics such as headcount trends, attrition rates, and employee engagement patterns and provided actionable insights to HR leadership.
  • Led the transition from SAP to Workday, ensuring seamless system migration and data integrity, Conducted training sessions for new recruits on Workday functionalities.
  • Partner with cross-functional teams to streamline HR service delivery, reducing resolution time for employee concerns.
  • Collaborate with HR leadership to enhance HR service delivery by identifying inefficiencies, implementing automation through Workday and ServiceNow, improving operational efficiency by 20%.
  • Leading a seamless onboarding experience for new hires, overseeing pre-boarding documentation, compliance verification, and system setup, ensuring a 100% completion rate before Day 1.
  • Assist in implementing, enforcing, and updating HR policies, aligning with HR standards and best practices; Conduct training sessions and provide policy guidance, ensuring consistent adherence across teams.
  • Leverage HR technology tools such as Workday and ServiceNow to automate routine HR processes, reducing manual effort and improving employee self-service adoption by 30%.

Workday HCM Training & Project

UpTaught
06.2023 - 09.2023
  • Worked on creating Supervisory Organizations, Regions and Regional Hierarchies, Cost Center and Cost Center Hierarchy, and Company and Company Hierarchy.
  • Worked on an end-to-end Core P a y r o l l , Compensation & Benefits Implementation as a part of HR Transformation Project.
  • Gathered Requirements for Change Requests in the areas of Core Compensation & Benefits.
  • Configured the client requirements end-to-end to achieve the desired functionality on Compensation.
  • Ensured Post-Production Support to a client based out of USA.
  • Worked on Business Process, Security Groups, Time & Attendance System.
  • Worked on custom report and calculated fields, Schedule the reports as per client requirements.
  • Worked in client communication team, so responsible for Functional and Technical Tickets.
  • Worked on Alerts and Notification for reports.
  • Worked on Report Transfers ownership task and removed unnecessary reports.

HR Executive

Path Care Diagnostics
07.2022 - 04.2023
  • Responsible for Onboarding of the employees.
  • Induction & Orientation, Enrollment in Biometric, Organization socialization etc.
  • Responsible for full recruitment cycle of the organization.
  • Issuing Appointment letters, Visiting cards, ID Cards etc.
  • Responsible for PF & ESIC payments & registrations of the employees.
  • Responsible to Employee Grievance Handling.
  • Involvement in attendance management.
  • Extensive experience in administrative work such as making transfers and templates, keeping records, and reviewing HR policies.
  • Responsible for exit formalities of the employees.
  • Responsible for event management like birthday celebrations, farewell of the employees, etc.
  • Work with department heads to determine the training needs.
  • Responsible for personal files of employees in NABL Audit, and Participated in Three Audits for Hyderabad, Gurgaon, Bangalore locations.

Talent Acquisition Associate (Intern)

Fixity Technologies
10.2021 - 03.2022
  • Extensive understanding Job Description & Job Specification of assigned positions.
  • Responsible for recruitment/placement of contract and full-time employees for engagements in the Information Technology.
  • Strong hands-on experience of Full Life-Cycle recruiting, sourcing, screening, contacting, confirming, interviewing and submitting the qualified consultant.
  • Expertise in working with US Citizens, Green card holders, EADs, TN visa holders and H1's.
  • Worked and maintained strong relationship with third parties' agencies negotiating terms.
  • Utilized internal database, Internet sites and referrals to source active and passive candidates for contract, and permanent positions.
  • Strong negotiation skills with candidate and the candidate's employer on Rate, Relocation and Influencing /Initiating for In-personal interviews.

Education

MBA - Human Resources Management

RVR & JC College of Engineering
Guntur
01-2021

B.Com - Accounting And Finance

TJPS College
Guntur, India
01-2021

Senior Secondary Education -

National Institute of Open Schooling
Guntur
01-2016

Secondary Education -

Kendriya Vidyalaya
Guntur, India
01-2014

Skills

  • HR Operations & Shared Services
  • Employee Lifecycle Management
  • HRIS & HRMS Expertise
  • Onboarding & HR Documentation
  • HR Policy Implementation & Compliance
  • Leave & Payroll Administration
  • Onboarding & Employee Engagement
  • HR Process Improvement
  • Stakeholder & Vendor Management
  • Recruitment Coordination

Accomplishments

  • Delivered structured training to new team members, significantly improving their understanding of daily workflows and operational efficiency while working in Rio Tinto.
  • Accomplished highest marks in Inter Company Transfer Test conducted by IBM Trainer while working in Rio Tinto.
  • Successfully balanced grievance redressal and daily task management, while working in Path Care Diagnostics.
  • Participated in Management Meets & Workshops in various colleges while pursuing MBA.
  • Appointed as Company Quarter Master Sergeant (CQMS) in NCC after effectively training and guiding 100+ cadets, showcasing leadership, responsibility and dedication while pursuing B.Com

Certification

  • Certified Workday HCM Consultant from UpTaught
  • Certified HR Generalist from Protouch
  • Certified in Business Communication ANU MOOCS || 3/2021
  • C' Certified NCC candidate from Ministry of Defence, Government of India ||12/2019

Languages

English
Hindi
Telugu
Urdu

Timeline

HR Service Delivery Specialist

Rio Tinto
10.2023 - Current

Workday HCM Training & Project

UpTaught
06.2023 - 09.2023

HR Executive

Path Care Diagnostics
07.2022 - 04.2023

Talent Acquisition Associate (Intern)

Fixity Technologies
10.2021 - 03.2022

MBA - Human Resources Management

RVR & JC College of Engineering

B.Com - Accounting And Finance

TJPS College

Senior Secondary Education -

National Institute of Open Schooling

Secondary Education -

Kendriya Vidyalaya

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Ismail Zabeevulla Khan