ISRA FATMA
Oracle EBS Finance Functional Consultanat
Pune
Summary
Experienced support consultant with a diverse background in handling functional and technical issues. Efficiently resolves problems, ensures prompt solutions, and consistently delivers high levels of customer satisfaction. Possesses extensive expertise in Accounts Receivable and Project Accounting Module, enabling seamless management of financial processes. Over 6 years of IT experience contributing to enhancements, implementations, rollouts, and upgrades, showcasing adaptability and excellence in various project environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Support Analyst
Michelin India Private Limited
4 2020 - Current
- Support and Enhancement of R12 Projects.
- Provided L2 support on issues related to Account Receivables
- Resolving issues related to master data – customers in AR
- Key setups like Flex fields, Transaction Type, concurrent program along with whole AR setup
- Data review, Monitoring process and Clearing any errors in interface of AR process.
- Professionally interacted with clients to assess business requirements and determine AR needs.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Wrote effective (Functional/ BR100) documentation in order to deliver comprehensive sets of requirements and alignment with business objectives.
- Developed, configured and tested applications for accurate alignment with project standards.
Functional Consultant
Zensar Technologies
12.2017 - 04.2020
- Supporting E-Business Suite version R12.1.3
- Worked in Implementations and Rollouts.
- Handling issues related to UBR and UER in project billing module and reconciling amounts with GL and with AR.
- Managing client expectation, monitoring and controlling the case load by responding immediately as per priority and importance.
- Handling and modifying system every year for an Organization Hierarchy changes which will result in migration of an Open UBR and UER to new hierarchy.
- Defining new operating units as and when business expands and for new entities acquired by Zensar.
- Period closure handling and helping finance team in clearing exceptions every month by way of data fix.
- Data review, Monitoring process and Clearing any errors in any cost upload processes in to accounts payables module or directly in to Oracle Projects.
- As per the business need, oracle finance and projects systems restructured, actively participated in bringing the systems as per the business needs with respect to oracle project costing and billing.
- Done AP Invoice Form Personalization as per the business needs and made MD50 Document for the personalization done.
Education
Bachelor of Engineering -
K.J College Of Engineering And Management Research
07.2013 - 07.2017
Skills
Interpersonal Communication
Multitasking Abilities
Attention to Detail
Flexible and Adaptable
Client interaction
SQL
Oracle
JIRA
PL/SQL
GIT
Timeline
Functional Consultant
Zensar Technologies
12.2017 - 04.2020
Bachelor of Engineering -
K.J College Of Engineering And Management Research
07.2013 - 07.2017
Senior Support Analyst
Michelin India Private Limited
4 2020 - Current
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