Israel S. Marselin
Chennai
Summary
Meticulous cluster manager with several years of experience managing multiple shops and conducting routine shop inspections based on company protocol. Firm leader experienced with contract procurement and budget supervision. Noted for problem resolution and adhering to cluster financial strategies.
Overview
15
15
years of professional experience
4016
4016
years of post-secondary education
Work History
Cluster Manager
06.2022 - 02.2026
- Managed operations of 15 salon branches across Chennai, ensuring consistent service quality and business performance.
- Drove sales growth by monitoring daily/weekly targets and implementing effective revenue strategies.
- Handled royalty management and financial tracking in line with company standards.
- Oversaw manpower planning, including recruitment, scheduling, and performance management.
- Conducted staff training programs and skill development sessions to improve productivity and customer experience.
- Organized and coordinated training classes and workshops for new and existing employees.
- Led new salon setup and sign-up projects, supporting expansion into new areas.
- Identified and developed new business locations/areas to increase market presence.
- Ensured adherence to customer service standards, resulting in improved client satisfaction and retention.
- Managed inventory control and stock planning to reduce wastage and optimize costs.
- Supported and executed local marketing and promotional activities to boost walk-ins and brand visibility.
Sr. Salon Manager
Cavinkare Pvt Ltd
05.2017 - 06.2022
- Oversee daily salon operations.
- Hire and train beauticians, as needed.
- Organize employees’ shifts, considering peak times and seasonality.
- Order beauty products, like creams and essential oils and replenish stock.
- Arrange for regular maintenance services for all equipment.
- Apply hygiene practices across all beauty stations.
- Ensure all beauty treatments meet high quality standards.
- Maintain staff records, including salaries and working schedules.
- Promote services, products and discounts on social media.
- Receive payments from clients and track all transactions.
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly).
- Run online competitions and offer discount packages to attract new clients.
- (Green Trends)
Duty Manager
O2SPA
Chennai
06.2013 - 05.2017
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- (I) Plan or direct spa services and programs.
- (ii) Train staff in the use or sale of products, programs, or activities.
- (iii) Assess employee performance and suggest ways to improve work.
- (iv) Check spa equipment to ensure proper functioning.
- (v) Coordinate facility schedules to maximize usage and efficiency.
- Ensure equipment is maintained in good working order.
- Maintain professional relationships with suppliers and providers.
- Ensure stock and cash items are kept safely under lock and key.
- Minimize or eliminate losses through negligence with monitoring programs.
- Implement a clearly established opening and closing procedure.
- Manage inventory effectively; follow purchasing standards; ensure compliance.
- Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
- Develop and maintain Spa literature, documentation and process handling requirements.
- Attend Management meetings and convey all relevant information throughout the Spa.
- Chennai Kamarajar Domestic Airport
SR. FRONT OFFICE EXECUTIVE
HOTEL HERITAGE
Madurai
09.2012 - 04.2013
- The key responsibility is to oversee the functions of the Front Office department and to handle Marketing to increase selling procedure in Room and Food and beverage.
- Do take care of sales calls inbound and bound.
- Do meetings with travels agencies, corporate houses and embassies to increases hotel sales.
- Spread awareness about any future event and happenings by communications.
- Maintain Relationship marketing with clients.
- Do marketing survey of competitor Hotel with General Manager and Sales Manager.
- To support the overall strategic management of the hotel by establishing effective working relationship with senior colleagues, in particular the General Manager, Room Division Manager, Finance Manager and Human Resource Manager to run the Hotel business smoothly.
FRONT OFFICE Manager
HOTEL HERITANCE
Madurai
05.2011 - 08.2012
- The key responsibility is to oversee the functions of the Front Office department and to handle Marketing to increase selling procedure in Room and Food and beverage.
- Do take care of sales calls inbound and bound.
- Do meetings with travels agencies, corporate houses and embassies to increases hotel sales.
- Spread awareness about any future event and happenings by communications.
- Maintain Relationship marketing with clients.
- Do marketing survey of competitor Hotel with General Manager and Sales Manager.
- To support the overall strategic management of the hotel by establishing effective working relationship with senior colleagues, in particular the General Manager, Room Division Manager, Finance Manager and Human Resource Manager to run the Hotel business smoothly.
ASST. FRONT OFFICE MANAGER
HOTEL HERITANCE
Madurai
12.2010 - 04.2011
- Ensure smooth day to day front office operations.
- Check on occupancy forecasting.
- Check on room status for the day.
- Review of Previous day closing & month to date variance.
- Confirmation & allotment of rooms for the day.
- Personal interaction with all staying guests.
- Complete observation of lobby activities.
- Follow up of the reservation.
- Co-ordination with sale team for further business growth.
- Ensure all areas are manned properly.
- Ensure to have a daily briefing.
- Ensure all areas are neat & clean.
Education
High School -
MADURAI Board
MaduraiBSC - Hotel Management and Tourism
MaduraiSkills
- Guest interaction skills
- Problem-solving
- Leadership
- Initiative
- Persuasion
- Enthusiasm
- Adaptability
- Punctuality
- Ethical behavior
- MS Word
- MS PowerPoint
- MS Excel
- IDS FORTUNE
- IDS 41
- ME & MURLI
- Windows 98
- Windows 2000
- Windows XP
- Internet
Special Interests
- Playing Cricket
- Chess
- Listening to music
- Meeting People
- Making Friends
Languages
- Tamil
- Hindi
- English
- Tamil
- Hindi
Disclaimer
I hereby declare that all the information furnished above are true and correct to the best of my knowledge and belief.
Packages
MS Word, MS PowerPoint, MS Excel, Windows 98, 2000, XP, True
Personal Information
- Father's Name: S. Skeriah
- Mother's Name: S. Arockia Selvi
- Date of Birth: 03/21/87
- Marital Status: Married
- Religion: Indian
Languages
Tamil
First Language
English
Beginner
A1
Timeline
Cluster Manager
06.2022 - 02.2026
Sr. Salon Manager
Cavinkare Pvt Ltd
05.2017 - 06.2022
Duty Manager
O2SPA
06.2013 - 05.2017
SR. FRONT OFFICE EXECUTIVE
HOTEL HERITAGE
09.2012 - 04.2013
FRONT OFFICE Manager
HOTEL HERITANCE
05.2011 - 08.2012
ASST. FRONT OFFICE MANAGER
HOTEL HERITANCE
12.2010 - 04.2011
High School -
MADURAI Board