Experienced Payroll & Production Support Professional with a strong background in US payroll processing, compliance, issue resolution, and back-office operations. 2+ years of production support experience, ensuring system uptime, incident management, and payroll application troubleshooting. Managed end-to-end payroll processing, including gross-to-net calculations, time & attendance management, payroll disbursement, and compliance with FLSA, IRS, FUTA, and SUTA regulations. Skilled in ticket resolution, system monitoring, payroll audits, and SLA management to enhance operational efficiency. Strong background in client support, payroll issue resolution, and cross-functional collaboration with HR, finance, and IT teams. Demonstrate effective leadership and communication abilities, promoting teamwork across various departments to tackle and resolve intricate system challenges
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.