Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
ISRAR KHAN

ISRAR KHAN

Pune

Summary

Experienced Payroll & Production Support Professional with a strong background in US payroll processing, compliance, issue resolution, and back-office operations. 2+ years of production support experience, ensuring system uptime, incident management, and payroll application troubleshooting. Managed end-to-end payroll processing, including gross-to-net calculations, time & attendance management, payroll disbursement, and compliance with FLSA, IRS, FUTA, and SUTA regulations. Skilled in ticket resolution, system monitoring, payroll audits, and SLA management to enhance operational efficiency. Strong background in client support, payroll issue resolution, and cross-functional collaboration with HR, finance, and IT teams. Demonstrate effective leadership and communication abilities, promoting teamwork across various departments to tackle and resolve intricate system challenges

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Senior Member Technical – Production Support

ADP Pvt. Ltd.
01.2020 - 01.2023
  • Provided L1/L2 production support for payroll applications, ensuring 99.9% system uptime through proactive monitoring and issue resolution
  • Handled incident management, root cause analysis (RCA), and system troubleshooting, minimizing payroll processing disruptions
  • Resolved payroll application errors, interface issues, and data discrepancies, ensuring seamless payroll operations
  • Managed ticket resolution and SLA compliance, ensuring timely responses to client queries and system incidents
  • Collaborated with IT, development, and infrastructure teams to address system bugs, performance issues, and application enhancements
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Analyst – BPO Experience – COS Hard Core Payroll Team

ADP Pvt Ltd
01.2011 - 01.2020
  • Processed US payroll operations, ensuring accurate gross-to-net calculations, tax withholdings, and payroll disbursements
  • Managed time & attendance inputs, PTO calculations, and overtime adjustments, ensuring correct payroll data processing
  • Ensured compliance with FLSA, IRS, FUTA, SUTA, and handled W-2, W-3, 941, and 940 filings
  • Processed direct deposits, checks, and payroll cards, ensuring timely salary payments
  • Managed garnishments, tax deductions, and benefits contributions (401(k), health insurance, post-tax deductions)
  • Conducted payroll audits, reconciliations, and variance analysis to minimize errors and ensure accuracy
  • Resolved payroll discrepancies, off-cycle payroll adjustments, and payment reversals efficiently

Sr. Process Associate

WNS
01.2009 - 01.2011
  • Managed comprehensive back-office operations, overseeing data processing tasks for international clients and ensuring adherence to established protocols and timelines
  • Conducted account management and document verification processes, ensuring accuracy and compliance with organizational standards
  • Collaborated with cross-functional teams to optimize back-office operations, leading to improved TAT and increased client satisfaction
  • Met month-end reporting objectives and deadlines.
  • Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Generated reports detailing findings and recommendations.

Process Associate

Infosys BPO
01.2006 - 01.2009
  • Delivered high-quality support for BT Global Services, addressing queries related to telecommunications services for a diverse international clientele
  • Managed billing inquiries, service upgrades, and escalations of technical issues, ensuring adherence to service level agreements (SLAs) through efficient call and ticket resolution
  • Developed and implemented a ticket resolution process that improved response times and reduced escalations, contributing to overall service efficiency
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.

Education

MBA - IT & Systems

ICFAI University
Tripura
12.2021

Bachelor’s Degree -

Pune University
Pune
12.2006

Skills

  • End-to-End Payroll Processing & Compliance
  • Payroll Disbursement & Issue Resolution
  • Production Support & System Monitoring
  • Payroll Application Troubleshooting Process
  • Cross-functional collaboration
  • Ticket & SLA Management
  • Time & Attendance Management
  • Payroll Audits & Reconciliations
  • Back-Office Operations & Data Processing
  • Analytical & Problem-solving
  • Decision-making & Visionary
  • High Business Ethics
  • Communication & Collaboration
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem resolution
  • Decision-making
  • Organization and time management
  • Multitasking Abilities
  • Time management

Awards

  • Star Performer Award, Acknowledged for exceptional performance and excellence in IT support operations, consistently exceeding expectations and driving operational success.
  • E-Recognition Award, Honored for maintaining superior quality standards in support services, demonstrating a strong commitment to excellence and customer satisfaction.

Timeline

Senior Member Technical – Production Support

ADP Pvt. Ltd.
01.2020 - 01.2023

Analyst – BPO Experience – COS Hard Core Payroll Team

ADP Pvt Ltd
01.2011 - 01.2020

Sr. Process Associate

WNS
01.2009 - 01.2011

Process Associate

Infosys BPO
01.2006 - 01.2009

MBA - IT & Systems

ICFAI University

Bachelor’s Degree -

Pune University
ISRAR KHAN