ISRAR UMAR SHAIKH
New Delhi
Summary
Results-driven professional with over 20 years of experience in crew operations and management within the aviation industry. Expertise in enhancing operational efficiency and ensuring regulatory compliance while leading high-performing teams. Proven ability to implement innovative solutions that streamline processes and elevate service quality. Committed to continuous learning, seeking to leverage expertise to contribute to the success of an airline.
Overview
27
27
years of professional experience
Work History
Associate Manager-Team Lead in Crew Operation
Air India
11.2024 - Current
- Assisting the manager in setting goals and objectives for the department or team
- Developing and implementing policies and procedures to improve departmental efficiency and productivity
- Monitoring and analyzing departmental performance data and metrics
- Managing, mentoring, and developing junior team members and employees
- Overseeing daily operations within the department or team
- Developing strategies for improving team performance and productivity
- Managing and allocating budget resources
- Facilitating communication between team members and other departments
Assistant Manager. Crew Operations
Tata-SIA Airline Vistara
04.2023 - 11.2024
- Implemented a streamlined rostering system that improved crew scheduling efficiency by 20%, ensuring compliance with Civil Aviation Authority and Flight Duty regulations
- Successfully managed crew operations during system outages, ensuring minimal disruption to flight schedules and maintaining high levels of customer satisfaction
- Co-ordination between OCC (Operation Control Centre)
- Developed and executed cost-saving strategies in daily crew operations, reducing operational expenses by 15% while maintaining high service standards
- Maintain and Monitor up-to-date and accurate records and reports
- Led a team of 500+ cabin crew members, fostering a collaborative and high-performance work environment that resulted in a 10% increase in employee satisfaction scores
- Maintain professional knowledge, and develop skills on an ongoing basis
- Assist with best practice and performance improvement
Sr. Exe. Crew Operation
TATA-SIA Airline Vistara
10.2019 - 03.2023
- Ensured compliance with Flight Duty rules through effective management of daily crew schedules.
- Executed roster preparation in response to system failures.
- Facilitated communication among OCC teams.
- Oversaw daily cabin crew operations.
- Maintained full compliance with Civil Aviation Authority regulations and flight duty rules.
- Consistently maintain positive and proactive attitude.
- Enhanced compliance and service quality ratings by 25% through effective training.
- Implemented best practices and performance improvement initiatives that enhanced crew productivity and operational efficiency.
Officer-Inflight Rostering
Jet Airways
09.2017 - 08.2019
Rostering Coordinator
Jet Airways
09.2015 - 08.2017
Cabin Crew Incharge
Jet Airways
09.2003 - 08.2015
Assistant in Human Resource Department
Jet Airways
01.2002 - 08.2003
Assistant in Corporate Affairs & Safety Department
Jet Airways
08.1998 - 12.2001
Security Assistant
Air India Charters
10.1997 - 01.1998
Education
Bachelor of Commerce -
University of Mumbai
01.2003
Higher Secondary School Certificate - Commerce
Maharashtra Board
01.2000
Skills
- Crew Operations Management: Extensive experience in managing and monitoring cabin crew rosters, ensuring compliance with the Civil Aviation Authority and Flight Duty regulations
- Leadership and team building: Proven ability to lead and motivate teams, fostering a collaborative and high-performance work environment
- Communication: Strong communication skills, adept at coordinating between various departments, and ensuring smooth operational activities
- Problem-solving: Skilled in crisis management and developing effective solutions to operational challenges
- Technological Proficiency: Proficient in AVIENT, ARMS, MS Word, Excel, and other advanced software tools for streamlining operations, and improving data accuracy
- Training and Development: Experienced in conducting training sessions and implementing performance improvement initiatives
- Regulatory compliance: In-depth knowledge of aviation regulations and best practices, ensuring 100% compliance, and contributing to safety records
- Multilingual: Fluent in Urdu, Hindi, and English, with the ability to work effectively in multicultural environments
Accomplishments
- Awarded with Appreciation Certificate for Zero sicknesses.
- Awarded with numerous Appreciation letters from Base Manager.
- Awarded with numerous Appreciation letters from Inflight Executive.
- Received numerous Appreciation letters from Guests.
Languages
- Urdu, Native
- Hindi, Native
- English, Fluent
Training with certification
- Successfully completed Aviation Security Training for Air Crew.
- Completed Basic Course in Dangerous Goods Training approved by DGCA.
- Successfully completed the First Aiders AED training course at Life Supporters Institute of Health Sciences.
- Successfully Completed Impression management training.
- Certified end user for CAE software.
- Advance MS Excel course, Pursuing
- Advance Powerpoint Course, Pursuing
- SQL Course, Pursuing
- Basic to Advanced Tableau, Pursuing
- Power Bi and Chat GPT, Pursuing
Timeline
Associate Manager-Team Lead in Crew Operation
Air India
11.2024 - Current
Assistant Manager. Crew Operations
Tata-SIA Airline Vistara
04.2023 - 11.2024
Sr. Exe. Crew Operation
TATA-SIA Airline Vistara
10.2019 - 03.2023
Officer-Inflight Rostering
Jet Airways
09.2017 - 08.2019
Rostering Coordinator
Jet Airways
09.2015 - 08.2017
Cabin Crew Incharge
Jet Airways
09.2003 - 08.2015
Assistant in Human Resource Department
Jet Airways
01.2002 - 08.2003
Assistant in Corporate Affairs & Safety Department
Jet Airways
08.1998 - 12.2001
Security Assistant
Air India Charters
10.1997 - 01.1998
Bachelor of Commerce -
University of Mumbai
Higher Secondary School Certificate - Commerce
Maharashtra Board
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