Isrel Johnson J
Coimbatore
Summary
Supply Chain Management professional with over 3 years of experience in end-to-end Supply chain & logistics, operations, and customer service, specializing in both inbound and outbound processes. Proven ability to optimize production flow, manage order fulfillment, and enhance supply chain visibility through data analytics. Adept at coordinating with cross-functional teams, vendors, and customers to ensure on-time delivery, operational efficiency, and customer satisfaction. Seeking to leverage my analytical, coordination, and process optimization skills in a dynamic organization that values continuous improvement and supply chain excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Associate – Supply Chain Management
CRESC DATASOFT PVT. LTD
04.2024 - Current
- Managing inbound and outbound supply chain operations to ensure timely delivery and production efficiency.
- Overseeing order fulfillment, inventory control, and warehouse coordination for smooth distribution processes.
- Analyse data to forecast demand, streamline production, and improve supply chain visibility.
- Working on customer EDI gateway portals to generate shipping labels and upload invoices accurately.
- Collaborating across departments to drive process optimization and enhance service quality.
- Ensuring end-to-end operational efficiency through effective planning, communication, and execution.
Relationship Manager
ICICI Bank
03.2023 - 07.2023
- Acquired and managed affluent customer relationships.
- Assisted clients with banking issues and investment plans.
- Informed customers about pre-approved offers and financial products.
- Collected feedback to improve service quality and customer satisfaction.
Operations and Customer Service Executive
Blackstone Shipping Sea Import
05.2021 - 03.2023
- Managed end-to-end supply chain operations for UK imports, ensuring smooth goods movement from origin to destination.
- Coordinated logistics, documentation, and shipment tracking to ensure on-time delivery and customer satisfaction.
- Processed vendor quotations and maintained data accuracy within the ERP system.
- Liaised with shipping liners, freight forwarders, and customs agents to streamline import and export operations.
- Oversaw customs clearance, invoicing, and billing processes in compliance with trade regulations.
- Shared vessel schedules (ETD/ETA) and provided proactive shipment updates to customers.
- Ensured cost efficiency and operational accuracy through effective coordination and process optimization.
Education
MBA - HR and Finance
Park College
Tiruppur11.2020
BBA - Business Administration
St. Joseph's College
Trichy04.2018
Skills
- Report Analysis
- Process Analysis
- Order management
- Order Preparation
- Order Fulfilment
- Inventory Management
- Invoice generation
- Workflow Management
- Vendor coordination
- Customer support management
- ERP tool
- Planning & Executing
Certification
SAP MM (In progress)
Languages
English
Tamil
Accomplishments
Recognized for non maintaining zero escalation
Timeline
Process Associate – Supply Chain Management
CRESC DATASOFT PVT. LTD
04.2024 - Current
Relationship Manager
ICICI Bank
03.2023 - 07.2023
Operations and Customer Service Executive
Blackstone Shipping Sea Import
05.2021 - 03.2023
MBA - HR and Finance
Park College
BBA - Business Administration
St. Joseph's College