Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Projects
Hobbies and Interests
Timeline
Generic
Issa Hasan

Issa Hasan

Bangalore,KA

Summary

Highly skilled and tech-savvy Training Manager with a proven track record of selecting trainers, curriculum, and course plans to meet challenging training objectives. Proficient in leading courses on a wide range of topics. Comprehensive 3.5-year background in designing various learning materials and program plans. Possesses the ability to track and analyze instructional programs, develop measures to identify performance strengths, and coordinate the production of training materials. Thrives in deadline-driven and dynamic environments. Comfortable managing multiple tasks simultaneously.

Overview

4
4
years of professional experience

Work History

Tech Support and Training Manager

TalentGum
11.2022 - Current
  • Evaluated the effectiveness of instructional materials through data analysis, driving continuous improvement initiatives.
  • Optimized existing training materials by identifying areas for improvement, and using AGILE methodology.
  • Conducted thorough needs assessments to identify and address knowledge gaps, tailoring instructional design accordingly.
  • Designed comprehensive learning programs that catered to diverse learner needs, optimizing their skills development using tools such as Articulate Storyline, Rise, Camtasia etc.
  • Developed evaluation strategies to measure learning outcomes, providing valuable insights for iterative design improvements.
  • Worked closely with management teams to align training initiatives with business needs effectively addressing skill gaps within organizations.
  • Delivered comprehensive train-the-trainer sessions empowering facilitators with the knowledge and skills necessary to effectively deliver designed courses.
  • Led cross-functional teams in the creation of innovative learning solutions (ILTs, VILTs, WBTs and QRGs)
  • Implemented innovative multimedia elements in course designs to increase learner engagement and information retention.
  • Integrated cutting-edge technologies into the instructional design process, such as simulations, gamified learning etc.
  • Managed multiple high-priority projects simultaneously while adhering to strict deadlines, ensuring timely delivery of quality products.
  • Streamlined content development processes by employing ADDIE learning strategy.
  • Designed course materials and managed implementation into the LMS.
  • Developed workforce training programs to improve organizational efficiency.
  • Delivered top-quality training documentation, manuals, and tools addressing needs of specific specialist groups.
  • Responded to support requests from end users and walked through troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implemented preventive measures and facilitated training sessions.
  • Provided remote assistance to customers and employees, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Maintained expert-level knowledge of company products and services to provide accurate information to customers.
  • Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 40%.
  • Collaborated with cross-functional teams to identify recurring technical issues and developed issue specific bite sized training videos and job aids.

Manager - Central Operations Team

Physics Wallah
07.2022 - 10.2022
  • Working with the central operations team to check the quality of study material (notes, videos, mind-maps) and smooth delivery of the same to the customer
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Tech Support and Training Manager

Crejo.fun
04.2021 - 06.2022
  • Ensuring the quality of the content and its availability to the customer
  • Making decisions to create edits in the videos/notes using optimal tools
  • Explaining to the customers all the features of the product and the services provided by the company
  • Resolving both front end and back end tech issues of the facilitators, observers and customers
  • Performing regular tech checks to ensure the facilitators are efficiently making use of the features available
  • Creating instructional videos / infographics / lists to ensure easy use of features and equipment
  • Composing standard operating procedures and work flow models for various tasks
  • Troubleshooting tech related issues before during and after the session and ensuring a good experience for the learner
  • Creating a well balanced work flow to effectively determine if the quality of the products and services are up to the standards
  • Finding solutions to various problems that are preventing from delivering top notch quality products/services
  • Exploring and learning new and efficient means of delivering quality products while keeping in mind the needs of the team

Product Specialist

Byju's
02.2021 - 04.2021
  • Mentoring users with tech related queries.
  • Working with a team to hire, train and help facilitators on several features and equipment used to take classes
  • Helping customers with their non academic and technical queries and providing real-time solutions to their issues
  • Helping students to maximize their academic achievements though our products and services
  • Keeping a track of students academic performance and help them utilize our services effectively
  • Understanding target audience psychology to assist them better and help them in various ways
  • Interviewing potential candidates on their technical skills which are essential for the job role
  • Training new employees to get them started on the company services, features and equipment set up
  • Assisted with demonstrations for Byjus learning application to showcase functionality.

Education

Bachelors - Computer Application

Vijiya degree college
Bangalore
09.2020

Intermediate - C.E.B.A

Stracey's memorial pre university
Bangalore
04.2017

High school -

New Genertion School
Bangalore
04.2012

Skills

  • Strong Attention to Detail
  • Persistent Problem Solver
  • Content Production
  • Creative Storytelling
  • Pre-Production Planning
  • Adobe Creative Cloud
  • Instructional Strategies
  • Storyboarding
  • E-Learning Design
  • Course material creation
  • Training Program Development
  • LMS Administration
  • Multimedia production
  • Blended Learning
  • Adaptive Learning
  • Program Optimization
  • Coaching and Mentoring
  • Technical support expertise
  • Problem-Solving

Accomplishments

  • The Ultimate Team Player Award, Crejo.fun
  • 1st Prize in Painting Competition, New Generation School
  • 2008
  • 2009
  • 2010
  • 1st Prize in Graphics in PowerPoint Presentation, New Generation School
  • 2nd Prize in Hackathon, New Generation School, 2010
  • Captain for College Football Team, Vijaya Degree College

Languages

English
Hindi
Kannada
Urdu

Projects

Gym Management System, Visual Studio, SQL Server Online Attendance Management System, Visual Basic, SQL Server Frontend Designing Research, Visual Basic, SQL Server

Hobbies and Interests

  • Painting
  • Singing
  • Sketching
  • Gaming
  • Crafting
  • Public Speaking

Timeline

Tech Support and Training Manager

TalentGum
11.2022 - Current

Manager - Central Operations Team

Physics Wallah
07.2022 - 10.2022

Tech Support and Training Manager

Crejo.fun
04.2021 - 06.2022

Product Specialist

Byju's
02.2021 - 04.2021

Bachelors - Computer Application

Vijiya degree college

Intermediate - C.E.B.A

Stracey's memorial pre university

High school -

New Genertion School

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Issa Hasan