Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Issac Bolla

Bengaluru

Summary

Energetic Operations Specialist with a robust background in optimizing workflows and driving operational efficiency. Demonstrates strong problem-solving skills and excels in coordinating cross-functional teams to achieve organizational goals. Consistently enhances processes, reduces costs, and improves overall productivity, delivering tangible benefits to employers.

Overview

2
2
years of professional experience

Work History

Operations Specialist

Amazon
Bengaluru
06.2024 - Current
  • Supported a variety of operational and investigative tasks across Amazon's global fulfillment network, ensuring the timely resolution of inventory and financial discrepancies.
  • Processed and reconciled seller transactions, researched operational inquiries, and followed up to close investigations within SLA.
  • Collaborated with internal stakeholders to identify process gaps, escalate complex cases, and contribute to continuous improvement initiatives.
  • Reviewed documents and case data to ensure compliance with investigation prerequisites before initiating resolution workflows.
  • Interacted with internal customers and business partners across the U.S. and Europe, providing accurate, clear, and actionable resolutions.
  • Used tools like Paragon and internal automation systems to monitor, report, and troubleshoot transaction errors, inventory mismatches, and potential fraud cases.
  • Worked with various tools to make impactful contributions to the organization using analytical and critical thinking skills, serving as the primary leader for handling tasks related to financial claims and decisions, and resolving and wrapping up the case to provide a resolution to the client partner.
  • Demonstrated strong attention to detail, and the ability to work under minimal supervision while handling routine and non-routine operational tasks.

Project Engineer

Wipro
Hyderabad
03.2023 - 08.2023
  • Designed and implemented an administration interface to manage the admin functionalities.
  • Implemented a user-friendly interface using Asp.Net and the Model-View-Controller. Involved in creating a responsive and user-friendly web app using HTML, CSS, JavaScript, and Bootstrap.
  • Involved in creating a responsive and user-friendly web app using HTML, CSS, JavaScript, and Bootstrap.
  • Designed and optimized database schemas, stored procedures, and SQL queries for performance and reliability with SQL Server.

Education

Bachelor of Science - Computer Science Engineering

Raghu Institute of Technology
Visakhapatnam, Andhra Pradesh
06-2022

High School Diploma -

Sri Gayatri Junior College
Visakhapatnbam, Andhra Pradesh
05-2018

Skills

  • Transaction reconciliation
  • Data analysis
  • Operational Support
  • Financial Claims Handling
  • Risk & Fraud Detection
  • Customer relationship management
  • Data entry and database management

Technical Skills

  • Paragon (Amazon Internal Tool)
  • MS Excel (VLOOKUP, Filters, Pivot Tables)
  • Google Sheets
  • SQL, Power BI
  • Workflow Management Tools

Timeline

Operations Specialist

Amazon
06.2024 - Current

Project Engineer

Wipro
03.2023 - 08.2023

Bachelor of Science - Computer Science Engineering

Raghu Institute of Technology

High School Diploma -

Sri Gayatri Junior College

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Issac Bolla