ISSAC DOMINIC

Intune Expert: Extensive experience
architecting, deploying, and managing Intune
for diverse device ecosystems.

Azure AD Integration: Deep understanding of
integrating Azure AD with Intune for secure
identity and access management.

Endpoint Security: Proven ability to implement
and manage Microsoft Endpoint Security,
safeguarding devices.

Compliance Focus: Successfully ensured
adherence to data protection regulations
(DLP, GDPR).

Troubleshooting Skills: Expert-level
troubleshooting in Intune and related Microsoft
technologies.

Client Collaboration: Effective collaboration
with clients to define project scope and
ensure successful Intune implementations.

Leadership & Mentorship: Experience leading
IT teams and mentoring junior staff of 9
Engineers on Intune best practices.

• Handling Various SecOps Request
• Implemented Project management (MS Projects)
• Project stages developed according to PMI guidelines
• Assessed risk and Prevented downtimes and saved cost without compromising the delivery quality
• Managing Projects through PMI Guidelines and delivering results exceeding expectations
• Increased team’s Productivity quality through Deep Work concepts
• Configuring Prepared Ways of Working for Better work Life Balance
• Managing a team of Desktop architects Contribution in core functioning of service delivery.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.

• Developed network and system architecture according to business needs.
• Collaborated with clients to determine project specifications and scope.
• Microsoft Intune and Endpoint Security and SSCM
• SCCM architecture, management, automation and troubleshooting
• Worked on different Microsoft on premise servers
• Currently working on Microsoft Intune, and have a basic knowledge of O365 Designing, deploying, and troubleshooting Microsoft Intune infrastructure Deploying software updates to the client machines and channelizing updates
• Worked on Email security and Privacy on Proofpoint
• Review MDM and company portal logs
• Managing BYOD and CORPORATE devices for platforms like iOS, Android and Windows
• Remote wipe of corporate data and remote tasks such as remote lock and remote assistance
• Configuring MAM policies, Endpoint Security Policies and Update along with SCCM Co-Managed
• Configuring Azure AD Conditional Access Policy for enhanced level security User and group management on Azure AD and Office 365 portal Integrating Azure AD with on-premises AD with AD Connect
• Troubleshooting the issues in synchronization from Device to cloud and on-premises to Azure AD Enrolling Android, iOS and Windows Devices in Azure using Intune
• Configuring policies to Windows PCs, Onboarding Defender ATP Client
• Configuring policies and Worked on DLP, GDPR compliance
• Deploying software and applications to enrolled devices
• Configuring compliance policies to Applications in Mobile devices Configuring app and Device based conditional access policies
• Deployment of EMS across medium large enterprises or global deployments Understanding of MDM solutions and integration with Azure based MAM
• Providing advanced troubleshooting and application problem solving related to the use of Mobile Devices.

• Resolved customer queries and problems using effective communication and providing step-by-step solutions
• Achieved service time and quality targets.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Developed and implemented preventive maintenance procedures.
• Installed and configured operating systems and applications.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Analyzed and developed service goals for in-bound call center.
• Tracked KPIs and created continuous improvement plans.
• Monitored system performance to identify potential issues.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Increased customer satisfaction ratings to 80%.
• Developed and implemented training initiatives for new hires.
• Helped streamline repair processes and update procedures for support action consistency.

• Maximised customer engagement and satisfaction by delivering excellent customer service
• Developed ongoing programmes using good team communication and collaboration
• Customised customer experiences to build brand loyalty.
• Responded to, researched and resolved issues from internal staff, external departments and customers.
• Delegated tasks, monitored compliance and implemented performance improvement plans.
• Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Collected, validated, and distributed information to employees.
• Managed company schedule to coordinate calendar and arrange travel.

• Offered technical assistance to clients to facilitate seamless installations and updates
• Executed troubleshooting and server support in both in-person and remote situations.
• Maintained service schedule for software and hardware.
• Performed scheduled service work, installations, testing and repairs.
• Provided technical support in both on-site and telephone consultations.
• Monitored ongoing technical compliance with applicable laws and regulations.
• Produced reports on success rates and remedial requirements.
• Provided secondary training to personnel struggling with technological tools and systems.

• Participated in designing commissioning/qualification/verification (CQV) protocols for new project development and acquisition.
• Led full project lifecycle efforts, providing leadership from design phase, through quality assurance testing and to final production.
• Contributed to development of strategic guidelines such as production milestones and success criteria.
• Mentored interns, aiding in onboarding process and instructing new personnel on applicable guidelines and techniques.