Issh Kapoor
Gr. Noida
Summary
Dynamic and results-oriented Senior Program Manager / Transition Lead / PMO Leader with over 23 years+ of experience in IT Infrastructure Services, specializing in global program delivery, complex transitions, cloud migrations, and PMO governance. Proven track record of leading multi-million-dollar programs across BFSI, Telecom, and Enterprise sectors with a focus on data center refresh, virtualization, Citrix upgrades, and digital workplace transformation. Recognized for driving end-to-end project lifecycle management, stakeholder alignment, and cross-functional team leadership across geographies. Adept at managing onshore-offshore delivery models, optimizing resource utilization, and ensuring SLA-driven outcomes. Known for client-centric delivery, strategic foresight, and operational excellence.
Overview
10
10
years of professional experience
11
11
Certificates
4
4
Languages
Work History
Sr. Manager / Ops Lead/ Transition Manager
Capgemini India Ltd.
10.2020 - Current
- Led the RDC Refresh Program, comprising SAN/Blade refresh, Citrix and vSphere upgrades, and AD domain upgrades across APAC for a strategic global BFSI account.
- Elevated to People Manager in 2024, managing a team of PMO and Sr. Project managers achieving FY24–25 DVI target of 18%, thus supporting the cost of projects that had unrealized revenue.
- Identified to deliver key deliverables for a project in HK-SAR under the same account, having stringent timelines, and received appreciation from the Client Director for a problem-solving attitude.
- Received multiple SPOT Awards and client appreciation for delivery excellence.
- Managed transition projects as part of the same delivery account, including the introduction of new services and transitioning services from CG to a new chosen vendor, safeguarding business functioning by running scheduled 3iaB connects and proactively addressing risks.
- Accountable for transitioning multi-tower IT services (Cloud, Database, Workplace, Cyberops, Middleware) and liaising with AMS and the Mainframes Transition Manager while transitioning Service Management that is transversal across towers. Scope, setup of SLA, and deriving SLM process as it transverses across towers into managed services. Working on volumetric risks and securing a seamless operational handover for 50+ personnel, ensuring SLA compliance.
Associate Director
Microland Ltd.
04.2019 - 09.2020
- Directed IT transformation initiatives, margin optimization, and strategic account growth.
- Led solutioning and delivery of EUC deals, Infra managed services solution for enterprise clients, aligning IT with business outcomes.
Project/Program Manager
IBM India Ltd.
03.2016 - 03.2019
- Delivered global infrastructure programs with full lifecycle ownership.
- Received IBM Bluepoint Award twice and internal promotion for client-first delivery.
Program Management Advisor
DELL International Services
11.2015 - 03.2016
- Managed Citibank’s Retail Banking portfolio, overseeing infra deployments and vendor coordination.
- Recognized by Business PMO for contributions to the Global Digital Platform.
Education
MCA -
Indira Gandhi National Open University
01.2008
B.Sc. - Statistics
Mumbai University
01.2000
Skills
International program management
Certification
Prince2 Foundation, Lifetime
Timeline
Sr. Manager / Ops Lead/ Transition Manager
Capgemini India Ltd.
10.2020 - Current
Associate Director
Microland Ltd.
04.2019 - 09.2020
Project/Program Manager
IBM India Ltd.
03.2016 - 03.2019
Program Management Advisor
DELL International Services
11.2015 - 03.2016
B.Sc. - Statistics
Mumbai University
MCA -
Indira Gandhi National Open University
Languages
English
Hindi
Punjabi
Marathi