Isshhani Bbiswas
Hyderabad,TG
Summary
Multi-tasking Team Leader well-known for creating dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Expert in French language.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Lead-Sales/Customer Care(French Specialist)
VCC (VMedia)
08.2019 - Current
- Assisting the team, resolving escalated issues, monitoring the overall performance of the team, providing feedback, and assuring that SOP & all procedures are followed
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities via Quality Assurance guidelines.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities by creating Individual Dashboard/Progress Report (Excel/Google sheets)
- Directed and supervised team of (8 - 10 members)
- Conducted training and on-boarding of new joiners.
French Language Associate
Knoah Solutions
11.2018 - 08.2019
- Addressing customer queries & understanding the challenges faced to find personalized solutions
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times via chats and emails.
Front Office Receptionist
Golden Oasis Hotel
07.2015 - 10.2017
- Carried out various duties including registration of guests, billing into the hotel and undertaken group check-ins/check-outs & VIP arrivals
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Guest Relations Officer
Delmon International Hotel
01.2014 - 06.2015
- Operated in the airport office as Airport Representative to welcome guests & arrange their pickups
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Trained new staff members on company policies, procedures, and customer service standards.
Front Office Associate
Taj Deccan
02.2010 - 12.2013
- Carried out various duties including registration of guests, billing into the hotel and undertaken group check-ins/check-outs & VIP arrivals
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
- Bagged Best employee of the month/year several times.
Education
Delf B2 - French Language And Literature
Alliamce Française
Hyderabad, TG02.2018
Diploma in Travel & Tourism -
ATM Institute Airlines & Travel Agency
01.2009
Bachelor of Science in Computer Science -
Osmania University
01.2009
Skills
- Performance monitoring
- Coaching and Mentoring
- Employee Evaluation
- Key Performance Indicators
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- French language expert
Certification
- DELF B2 Certificate in French language, Alliance Française Hyderabad, 2018
- Advanced certificate course in Aviation & Hospitality Management, Kingfisher Training Academy, 2010
Languages
English
Hindi
Bengali
Telugu
French
Passportnumber
L4726301
Personalparticulars
09/30/1988, Indian, Female
Timeline
Team Lead-Sales/Customer Care(French Specialist)
VCC (VMedia)
08.2019 - Current
French Language Associate
Knoah Solutions
11.2018 - 08.2019
Front Office Receptionist
Golden Oasis Hotel
07.2015 - 10.2017
Guest Relations Officer
Delmon International Hotel
01.2014 - 06.2015
Front Office Associate
Taj Deccan
02.2010 - 12.2013
Delf B2 - French Language And Literature
Alliamce Française
Diploma in Travel & Tourism -
ATM Institute Airlines & Travel Agency
Bachelor of Science in Computer Science -
Osmania University
- DELF B2 Certificate in French language, Alliance Française Hyderabad, 2018
- Advanced certificate course in Aviation & Hospitality Management, Kingfisher Training Academy, 2010
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