Hi, I’m
ISWARIYA A
Summary
Experienced Product Management Professional with over 10 years across the Hospitality, Airline, Travel, and Transportation sectors. Skilled in leading POS solutions, strategic roadmapping, and customer-focused product design. Utilizes insights from the IIM-C Senior Management Programme (SMP) to drive innovation, cross-functional collaboration, and strategic growth. Strong background in Agile methodologies, stakeholder engagement, and data-driven analysis, with a focus on aligning business goals with advanced product solutions.
Overview
12
years of professional experience
Work History
Agilysys
Manager Product Management
01.2023 - Current
Job overview
- Led product strategy and development for high-impact projects in Hospitality domains, focusing on customer-driven solutions and POS innovations.
- Spearheaded competitor analysis and market research, ensuring product offerings remain competitive and aligned with market demands.
- Conducted high-level product demos to board members, key customers, and sales teams, ensuring successful product rollout and adoption.
- Key Achievements: Delivered strategic customer commitments, including centralized configuration management for Marriott and Loyalty Promotion integration for Carnival UK, enhancing customer satisfaction.
- Skills Enhanced: Advanced Gap Analysis, Market Research, Strategic Collaboration, and Product Ownership.
Agilysys
Associate Manager - Product Management
01.2021 - 01.2023
Job overview
- Managed product deliverables and release plans for key product lines, ensuring timely and efficient delivery of customer-focused solutions.
- Led modernization efforts for POS systems, including MVP and MDP planning, cloud solution architecture, and backlog prioritization, streamlining operations for major clients like Great Wolf Lodge.
- Facilitated product demos and presentations to secure executive buy-in and customer approvals for new feature rollouts.
- Key Achievements: Modernized POS solutions; streamlined backlog prioritization across cross-functional teams.
- Skills Enhanced: Cloud Solution Architecture, POS Ecosystem, Product Prioritization.
Agilysys
Lead Business Analyst
01.2017 - 01.2021
Job overview
- Led requirement elicitation and solution design for POS systems, improving functionality for high-profile clients such as MGM and Caesars.
- Mentored a team of business analysts, fostering a collaborative environment that enhanced product delivery efficiency and customer satisfaction.
- Orchestrated integration of multiple payment gateways, including credit card, casino, and loyalty programs.
- Key Achievements: Developed core financial logic for POS; streamlined multiple payment integrations for top-tier hospitality clients.
- Skills Enhanced: Hospitality POS Expertise, Stakeholder Management, Agile Leadership.
Mphasis
Associate Business Analyst
01.2013 - 01.2017
Job overview
- Facilitated client requirement sessions for airline ticketing and fare management, leading integration enhancements for IATA guidelines.
- Delivered comprehensive business design documentation, bridging the gap between technical teams and business stakeholders for efficient implementation.
- Key Achievements: Implemented GDP integration enhancements; improved airline ticketing systems for industry compliance.
- Skills Enhanced: Airline Domain Expertise, Spec Analysis, Business Documentation.
Education
Indian Institute of Management (IIM-C)Kolkata, India
Senior Management Programme (SMP)
07-2023
University Overview
- Focused on leadership, corporate finance, strategic management, and business innovation.
- Applied strategic management principles to optimize product ownership and drive customer solution strategies within the organization.
Anna University
Bachelor of Engineering (B.E.) from Electronics & Communication Engineering
05-2011
University Overview
- Percentage: 80.29%
Skills
- Customer Solution Design
- Strategic Product Management
- POS & Payment Integration
- Agile & SAFe Leadership
- Cross-Functional Collaboration
- Market Analysis & Intelligence
- Executive Communication & Engagement
- Data-Driven Decision Making
- Innovation & Product Strategy
Technical Expertise
- Tools: Jira, Azure DevOps, TFS, Balsamiq, MS Office, Visio
- Methodologies: Waterfall, Agile, Scrum, MVP, MDP
- Design Tools: UML, Decision-Making Charts, User Stories
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Manager Product Management
Agilysys
01.2023 - Current
Associate Manager - Product Management
Agilysys
01.2021 - 01.2023
Lead Business Analyst
Agilysys
01.2017 - 01.2021
Associate Business Analyst
Mphasis
01.2013 - 01.2017
Indian Institute of Management (IIM-C)
Senior Management Programme (SMP)
Anna University
Bachelor of Engineering (B.E.) from Electronics & Communication Engineering
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