Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Iswariya Karthik

Iswariya Karthik

Chennai

Summary

Highly organized individual with more than 12 years, working as Assistant Project Manager for BFSI companies. Experienced in Agile and committed to providing outstanding client service and support. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Project Manager

Access Health care
Chennai
10.2022 - Current
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Partnered with project team members to identify and quickly address problems.
  • Negotiated contracts and agreements with vendors for constructive supplier relations.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Identified and resolved risks to minimize project disruption.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Senior PMO Analyst

Temenos
Chennai
05.2020 - 09.2022
  • Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
  • Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
  • Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
  • Provided personalized end-user training, offering education via in-person and online courses.
  • Oversaw quality assurance testing on new installations.
  • Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
  • Created and optimized records management strategies to coordinate and protect information.
  • Gathered, documented, and modeled data to assess business trends.
  • Evaluated current processes to develop improvement plans.

Business Analyst

Expleo Solutions
Chennai
02.2017 - 04.2020
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Created data models to support decision-making processes.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Created dashboards to monitor and track key performance indicators.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed and implemented data governance policies and procedures.

Assistant Operations Manager

Max Life Insurance
Chennai
08.2011 - 01.2017
  • Developed and maintain operational guidelines for staff.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Education

BE - Computer Science

Kanchi Pallavan Engineering College
Kanchipuram
05-2010

Skills

  • Ul>

    Client Interfacing

  • P>Project Brief Design

  • P>Resource Utilization Planning

  • P>Teamwork and Collaboration

    • P>Decision-Making

    • P>Project Planning Oversight

    • P>JIRA

    • P>Azure DevOps

    Certification

    • Certified Scrum Master (CSM®)

    • ISTQB Agile Foundation

    Timeline

    Assistant Project Manager

    Access Health care
    10.2022 - Current

    Senior PMO Analyst

    Temenos
    05.2020 - 09.2022

    Business Analyst

    Expleo Solutions
    02.2017 - 04.2020

    Assistant Operations Manager

    Max Life Insurance
    08.2011 - 01.2017

    BE - Computer Science

    Kanchi Pallavan Engineering College

    Similar Profiles

    CREATE PROFILE
    Iswariya Karthik