Iswarya Kannan

My role is to oversee and guide the team responsible for managing the lifecycle of contracts and deals, from Creation through execution and compliance. This position requires a strong understanding of legal, financial, and operational aspects to ensure that all contracts and deals align with the company's business goals and are executed effectively.

• Lead and manage a team of contract and deal management professionals, ensuring productivity and high morale and Provide ongoing training and mentorship to team members, ensuring they understand contract laws, business processes, and company policies.
• Oversee the drafting, review, and negotiation of contracts with customers, suppliers, and other business partners. Ensure that terms and conditions align with company goals. Manage the process of contract signing and ensure that all required parties are involved. Coordinate with relevant stakeholders to ensure timely execution of agreements.
• Ensure the proper completion of contract obligations at the end of the contract term, ensuring that all deliverables are met and documented. Act as the primary point of contact between internal teams and external parties regarding contract-related matters. Facilitate communication and ensure alignment between business requirements and contractual terms.
• Maintain strong relationships with suppliers, customers, and partners, ensuring that contracts are mutually beneficial and that issues are addressed promptly.
• Monitor and report on KPIs related to the Deal and Contract management, such as lead times, Travel Back , Deal Journey, and Seller Satisfaction through CSAT Surveys.
• Ensure that all relevant Work Instruction documentation is accurate and up to date, including contracts, delivery notes, and Exceptions.
• Anticipate and mitigate potential risks in the Deal and Contract management, such as Contract end date, Quarter end high Volume, or quality issues.

The individual supports customer order allocation and query management, manages sales order creation for various US brands, and handles process cancellations, credits, debits, and returns. They understand export and internal direct delivery processes, coordinate delivery details, identify potential problems, and propose solutions. They provide high-level customer service, order placement, and export documentation. They assist the COP Manager and Commercial Team in commercial decisions and manage business processes. They maintain updated sales and order book information and communicate changes to customers.

• Support my team members to manage the inventory and coordinate demand and supply by prioritizing conflict demand and creating customer order and query management.
• Co-ordinate and collate the details from my team to deliver the goods on time and work towards achieving high Direct Delivery with high conversion rate.
• Support teams to deploying the stocks to warehouses on daily basis based on the demand plan and production plan at the SKU level.
• Monitor inventory levels and adjust forecasts with the help of demand planning team and production team of accordingly as per supply flow through calls.
• Managing the key activities and actions involved in processing an order and Provide Export documentation and compliance for global logistics, in need to the satisfaction of the customer.
• Provide constantly updated Sales and Order book information, a record of customer returns, debits and credits and general and order processing activity by communicating the necessary changes made to the Customers Order book in line with the business and customers’ requirements.
• Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering DirectDelivery Export to Market if required.

SALES COORDINATION

• Process Sales orders request in a timely and efficient manner with free of errors.
• Order validation consists of checking the product, quantity, price, ship to address in the SAP.
• Collaborate with commercial team and customer service team on amendment or cancellation of orders and handle queries as needed.
• Provide an interface with functional teams such as Supply team, Inventory team, Logistic team, Commercial team, Credits and Collection, Cash and Billing team to ensure all customer requirements are met.
• Resolving all outstanding issues / escalations in the order booking process with the management & crossfunctional teams to provide effective solutions.
• Process Return Orders which was returned by customers and work with Inventory Team, Quality team on necessary validation.
• Work with Commercial Finance team on processing credit note and debit note to customers due to any price effect. Processing free issue orders to internal and stakeholder external in accordance to CARM controls & business policies.
• Work with Market Data Coordinator on Material set up and performing system test.
• Closely work with business to ensure the accurate and timely revenue recognition, follow up on unbilled revenue & analyze and close any gaps.
• Prepare presentations and reports as per ad-hoc request in well timely and efficient manner.

CREDIT CONTROLLER

• Performed Invoice allocation of customers based on FIFO remittance.
• Following up with the past due invoices through e-mails and calls.
• Ensured Direct Debit of key accounts customer on daily basis. Performed Blocked order management and order release process.
• Having a good relationship with Stake holders. On regular basics market having a review on OPS calls for smooth function of the process.
• Validation of supporting documents for both cleared and open items and analyzing the aged open items to find out the reason for outstanding and follow up with the respective US heads to clear the same.

Order Management is an integral part of the Order to Cash (02C) process wherein the customer's order for GE Healthcare products which we book in Oracle R12 Application. Once the order is booked, the invoices will get generated.

• Requisition and fulfillment: Receiving the customer requirements from the sales and advising them to submit all the required documents for booking.
• To Analyze and validate the Customer Ordering Documents, Purchase Orders and other approvals and make sure that they follow all the legal requirements.
• Identify Contract Management issues and propose solutions for approval.
• Handling queries from requester via call & e-mail.
• Research and respond to internal or external inquiries.
• Booking the GE Healthcare product orders which are submitted by sales and deal management group.
• Once the order is delivered through medium of logistics and availing POD details from freight carrier the same details are intimated to GE.
• Once the order is placed successfully at customer place. The next would be clearing Backlog orders by accepting Revenue in eOM.
• Interacting with the Clients, contacting with customers and sales representatives at regular intervals to foresee there is smooth in the process via email and Call.