Summary
Overview
Work History
Education
Skills
Weekend Supporter
Attributes
Personal Information
Languages
Disclaimer
Languages
Guidance and Support
Timeline
Generic
Iswarya R

Iswarya R

Chennai

Summary

To obtain a position that will enable me to use my strong organizational skills, educational background and to work in a globally challenging environment that shall yield the twin benefits of Career Growth and Self Satisfaction.

A highly organized individual who adopts a systematic approach to problem solving, Effectively analyzing results Able to easily facilitate the training sessions and understand and deliver the training requirements for the team members. Management Skills: An effective communicator with excellent relationship building & interpersonal skills. . Demonstrative excellence in planning, transitioning and managing several successful processes with involvement in technological updating. Personal Attributes: Highly organized and efficient, a flexible and versatile team player who will work hard and excel in any environment. Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.

Overview

3
3
years of professional experience

Work History

Quality Analyst

First source - BPO
Chennai
06.2023 - Current
  • Currently working as Service Quality Analyst in CIGNA Claims Process
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Researched industry trends related to customer service quality standards and requirements.
  • Documented all findings from investigations into incidents involving poor quality of service delivery by employees or contractors.
  • Performed root cause analysis to determine the source of customer dissatisfaction issues.
  • Monitored customer feedback channels for insights into service quality.
  • Provided training and mentoring to staff on best practices for delivering excellent customer service. ij

Senior Process Executive

First source - BPO
Chennai
04.2021 - 05.2023
  • Have been trained on the Claims Adjustment Process, where we have been working with the corrected claims , Pre Payment Process and Normal Claims documents submitted by either providers or members
  • Created detailed documentation for each process to ensure compliance with regulations.
  • Have been given opportunity to work with all the Ciw and Wgs Claims
  • Prepared detailed reports and presentations for senior management, summarizing project outcomes and ROI.
  • Awarded for Best All rounder Award in R&R

Education

MCA-MASTER OF APPLICATIONS -

Aarupadai Veedu Institute of Technology
01.2020

B.SC(COMPUTER SCIENCE) -

Aarupadai Veedu Institute of Technology
01.2018

12th STD -

Government Girls Higher Secondary School
01.2015

10th STD -

Government Girls Higher Secondary School
01.2013

Skills

  • Claims adjudication
  • MS-Office
  • Excellent relationship building & interpersonal skills
  • Strong analytical, problem-solving & organizational abilities
  • Flexible & detail-oriented attitude
  • Planning, transitioning, and managing successful processes
  • Flexible and versatile team player
  • Proficient in Data and Programming Packages: MS – Office & Excel
  • Claim Form Analysis
  • Claims review
  • Insurance knowledge
  • Claims history analysis
  • Document workflow

Weekend Supporter

  • Assisting with urgent tasks, handling customer inquiries, or providing technical support to ensure business continuity.
  • Volunteer Organizations: Participating in community service, organizing events, or offering help to those in need.

Attributes

Highly organized and efficient, a flexible and versatile team player who will work hard and excel in any environment.

Personal Information

  • Age: 26
  • Father's Name: Ravi R
  • Date of Birth: 15/07/1998
  • Nationality: Indian
  • Marital Status: Single

Languages

  • Tamil
  • English

Disclaimer

I do hereby declare that all the above given details are true to my best knowledge. Also, declare that any references will be provided upon request.

Languages

Tamil
First Language

Guidance and Support

  • Mentors offer practical advice, share knowledge, and provide insights based on their own experiences.
    They help mentees set realistic goals and create actionable plans to achieve them.

Timeline

Quality Analyst

First source - BPO
06.2023 - Current

Senior Process Executive

First source - BPO
04.2021 - 05.2023

MCA-MASTER OF APPLICATIONS -

Aarupadai Veedu Institute of Technology

B.SC(COMPUTER SCIENCE) -

Aarupadai Veedu Institute of Technology

12th STD -

Government Girls Higher Secondary School

10th STD -

Government Girls Higher Secondary School
Iswarya R