ISWARYA SUNDARI ARUNACHALAM
Business Analyst
Cambridge
Work Preference
Summary
Results-driven Business Analyst with over 6 years of proven success in SaaS, automobile, and finance industries. Specializes in gathering and analyzing business and systems requirements, conducting user acceptance testing, and delivering comprehensive end-user training. Adept at utilizing insights from past experiences to guide strategic decision-making and drive continuous improvement. Committed to fostering collaboration between stakeholders to ensure project alignment and successful outcomes.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Business Analyst
EvonSys Inc.
Hyderabad
05.2023 - 01.2025
- Led end-to-end business analysis for 3+ enterprise initiatives, driving requirements elicitation, BRD/FRD documentation, and stakeholder alignment, reducing scope creep by 30% and accelerating delivery by 20%.
- Directed Scrum ceremonies and managed product backlogs in Mendix, authored 300+ epics and user stories, partnering with Product Owners to define MVPs and strategic release roadmaps.
- Spearheaded AS-IS/TO-BE process re-engineering and gap analysis, delivering automation solutions that improved operational efficiency by 25% and reduced manual processing by 35%.
- Built executive-level dashboards and KPI reporting, enabling data-driven decisions and cutting reporting turnaround time by 40%.
- Oversaw UAT, compliance validation, and enterprise change management for system implementations impacting 700+ users, resolving 90% of defects pre-production and ensuring regulatory adherence.
Personal Banker
TD Bank
Markham
06.2022 - 07.2024
- Handled high-volume inbound banking calls, assisting with transactions, account inquiries, and promoting TD’s products, consistently meeting or exceeding performance targets while ensuring compliance.
- Educated customers on digital banking tools and cross-sold relevant products, maintaining an average CSAT rating of 94% through effective communication and service.
- Maintained detailed CRM documentation, adhered to regulatory guidelines, and worked reliably in a remote environment with schedule flexibility, recognized for low error rates in transaction handling and compliance.
Business Analyst – Operations & Reporting Supervisor
Om Prakash Honda Dealership
Chennai
02.2020 - 05.2023
- Led cross-departmental operational data analysis (Sales, Service, Inventory, Finance) to drive strategic decisions, increasing inventory turnover efficiency by 25% and improving overall dealership performance.
- Developed and maintained MIS dashboards tracking KPIs like sales conversions and customer satisfaction, reducing reporting errors by 30% through standardized data validation and automation that sped up reporting by 40%.
- Supervised junior associates and collaborated with department heads to implement process improvements, earning management appreciation for streamlining performance tracking and enhancing transparency across departments.
Inbound Sales Specialist
Nordia Inc.
North York
05.2019 - 01.2020
- Handled high-volume customer calls for telecom services (TV, internet, mobile), assisting with service inquiries, billing, and technical troubleshooting while maintaining professionalism and empathy.
- Promoted and upsold telecom bundles and offers consistently ranking in the top 10% of agents for sales conversion during holiday campaigns and contributing to monthly sales goals.
- Met or exceeded KPIs including call handling time, first-call resolution, and customer satisfaction, achieving a 95%+ customer satisfaction score based on post-call surveys and accurately documenting interactions in CRM systems.
Business Process Analyst
Tata Consultancy Services (TCS)
Chennai
06.2016 - 09.2017
- Partnered with cross-functional stakeholders (Product, IT, Operations, Risk, Compliance) to elicit and analyze business requirements, manage project timelines, milestones, and dependencies, delivering 97% of initiatives on schedule while developing executive dashboards that improved decision-making efficiency by 30%.
- Translated strategic business objectives into BRDs, functional requirements, and end-to-end process workflows; identified scalable process improvements that increased operational efficiency by 25% and strengthened risk and regulatory compliance controls.
- Led cross-team communication and stakeholder governance, facilitating workshops and decision forums to drive consensus, manage expectations, and successfully deliver complex initiatives in fast-paced, ambiguous environments.
- Directed Agile/Scrum ceremonies including sprint planning, stand-ups, and retrospectives; managed and prioritized product backlogs in Azure DevOps, improving sprint velocity by 20% and ensuring alignment with release roadmaps.
Education
Post Graduate Diploma - Marketing Corporate Accounts Management
Centennial College
Scarborough, Ontario08-2018
Bachelor's Degree - Business Administration
PSGR Krishnammal College For Women
Coimbatore, India04-2016
Skills
- Problem-solving
- Requirements gathering
- Analytical thinking
- Project management
- Software development life cycle
- Business process mapping
- Functional specifications
- Process documentation
- Workflow & Gap Analysis
- Stakeholder relations
- Agile expertise
- Cross-functional collaboration
Certification
PMI – PMP Certification Training Course – Coursera - 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Business Analyst
EvonSys Inc.
05.2023 - 01.2025
Personal Banker
TD Bank
06.2022 - 07.2024
Business Analyst – Operations & Reporting Supervisor
Om Prakash Honda Dealership
02.2020 - 05.2023
Inbound Sales Specialist
Nordia Inc.
05.2019 - 01.2020
Business Process Analyst
Tata Consultancy Services (TCS)
06.2016 - 09.2017
Post Graduate Diploma - Marketing Corporate Accounts Management
Centennial College
Bachelor's Degree - Business Administration
PSGR Krishnammal College For Women