JATIN CHAWADA
IT Manager
MUMBAI
Summary
IT & Service Delivery Manager to ensure that the services provided by an organization meet or exceed customer expectations by consistently delivering transformative projects that saved good amount in costs. Identify opportunities for innovation and improvement, stay up to date with technologies, and ensure the team has necessary support to drive solutions
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
IT Manager
Grindwell Norton Ltd
Mumbai
12.2016 - Current
- Oversaw IT Department Operations and Trainings
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Attended staff and client meetings and served as liaison to manage operations for account.
- Coordinated new hire recruitment, training and development.
- Worked with vendors(Capgemini, IBM) to schedule daily pickups and weekly deliveries.
- Planned and managed full hardware/software project lifecycles, from conception through final completion.
- Supervised operations of 24-hour customer service desk (Local IT Services-DE) staffed by 13 team members.
- Participated in internal audits regarding quality management system.
- Researched and adopted new technologies to add value to existing offerings.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Organized system operating procedures to strengthen controls.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Produced weekly/monthly reports using Power BI functions.
- Used statistical methods to analyze data and generate useful business reports.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created data models to support decision-making processes.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Business visit to (France, Germany) for knowledge transitions
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of IT assets.
- Analyzed security threats and risks on network infrastructure, databases, and applications to identify vulnerabilities and recommend Security controls
- Regulate server compliance criteria during the operation/project phase
- Completed statistical reviews to uncover trends, patterns and variations resembling risk to businesses
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Automated processes to streamline delivery operations
- Suggest Improvement plan in Wintel, Security, AIX, Databases and monitoring areas
Infrastructure Operation Manager
Onward Services Pvt Ltd
Mumbai
09.2014 - 12.2016
- Saint-Gobain as an Infrastructure Operation Manager for2 Years, collaborating with stakeholders & vendors like (IBM, Capgemini & Claranet) to maintain operational excellence & ensure continuous improvement of the quality of service, processes, and governance
Consultant
Capgemini India Pvt Ltd
Mumbai
05.2010 - 09.2014
- My role was to provide expert advice and implement effective IT solutions and recommendations to improve the client's overall IT infrastructure and processes
- Subject Matter Expert (SME) in virtualization & Wintel support for multiple clients
- Storage administration - IBM DS4000 Storage, HP EVA Storage &3PAR Storage (L1)
- Developed a network monitoring system that increased uptime & reliability
- Recommendations for Migration/Updates/Operational Design in the Virtual as well as the Physical environment
- Monthly CAB, Operational & Architecture Meetings
- Create Policy & configure backup using EMC Avamar 4.1
- Practice VMware data recovery, Syslog, P2V-V2V, Disaster Recovery, VSAN, SRM
- Vcentre / Esxi / Windows / Linux remote Installation using IBM RSA & HP ILO
- Implement & assess tools supporting Virtual Datacenter to analyze issues
- Collaborated with stakeholders to develop a comprehensive security plan that ensured data protection and regulatory compliance
- Mentor L1 & L2 support group for escalation issues
Sr. System Administrator
Reliance Integrated Services Pvt Ltd
Mumbai
02.2009 - 05.2010
- Worked as a system administrator to support telecom server in Reliance datacenter
- Installed, configured, & maintained enterprise-level Linux and Windows server
- Managed user accounts, passwords, and access privileges to ensure secure access to applications and data
- Implemented a virtualization strategy that allowed multiple applications and operating systems to run on a single server, resulting in improved utilization
- Install & upgrade hardware firmware on Servers like IBM- HP-Sun Blade- Super Micro within the Telecom Datacenter
- Proactive solution issues, resulting in a reduction in helpdesk tickets
- Administer & manage active directory activities, WSUS patching, File-Print issues & SCOM monitoring
IT Infrastructure Engineer
SARLA Technologies
Mumbai
08.2008 - 02.2009
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Patched software and installed new versions to eliminate security problems and protect data.
System Administrator
Intelecorp Software Pvt Ltd
Mumbai
12.2005 - 08.2008
- I managed Windows and Linux infrastructure servers to support e-commerce applications
- Installing Windows Server 2000, 2003, Linux Class OS, Active Directory, DHCP, DNS
- Managing LAN, WAN ADSL Router, VOIP, and Software Firewall
- Data Recovery from scratch partition using athird-party tool
- Installing and managing Q-Mail server, SQL 2000/2005 database server, LAMP & IIS based Websites
- Configure FTP server, file server, and Samba server on Linux
Sr. Support Executive
Reliance Integrated Pvt Ltd
Mumbai
09.2003 - 11.2005
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Connected to computer of client using remote link to install new programs and applications.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Bachelor of Science -
Mumbai University
09.1998 - 05.2001
H.S.C - Science
U.E.S, Mumbai University
09.1996 - 06.1998
S.S.C -
D.H.K, Mumbai University
09.1996 - 06.1998
Skills
Infrastructure Management
Azure Cloud ComputingSecurity & ComplianceBudgeting and Resource Management
IT Strategic Planning
Incident & Change ManagementData AnalyticsTraining & Learning
Business Continuity and Disaster Management
Project management
Documentation and reporting
Leadership & Team Work
Accomplishments
- Best Performer at Capgemini
- Outstanding Performance Award at Grindwell Norton Ltd
Additional Information
Manufacturing, IT Services, Telecom, Engineering services, E-commerce, Mumbai
Certifications & Courses
Certifications
VMware VCP5
ITIL V3
Certificate in Computing
Courses
Linux Training Course
Prince2 Foundation
Power BI, Query, Pivot
COBIT 2019 Foundation
Azure Framework & DevOps
Timeline
IT Manager
Grindwell Norton Ltd
12.2016 - Current
Infrastructure Operation Manager
Onward Services Pvt Ltd
09.2014 - 12.2016
Consultant
Capgemini India Pvt Ltd
05.2010 - 09.2014
Sr. System Administrator
Reliance Integrated Services Pvt Ltd
02.2009 - 05.2010
IT Infrastructure Engineer
SARLA Technologies
08.2008 - 02.2009
System Administrator
Intelecorp Software Pvt Ltd
12.2005 - 08.2008
Sr. Support Executive
Reliance Integrated Pvt Ltd
09.2003 - 11.2005
Bachelor of Science -
Mumbai University
09.1998 - 05.2001
H.S.C - Science
U.E.S, Mumbai University
09.1996 - 06.1998
S.S.C -
D.H.K, Mumbai University
09.1996 - 06.1998