Summary
Overview
Work History
Education
Skills
Languages
Timeline
Ithihas S P

Ithihas S P

Bengaluru

Summary

Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.

offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with entrepreneurial attitudes.

Overview

5
5
years of professional experience

Work History

Executive

24[7].ai
Bangalore
04.2023 - Current
  • Handling Customer queries on call regarding computer, printer, WiFi and resolving it.
  • Taking remote access of customer's computer and resolving technical issues.
  • Booking in store and in home appointments for customers whose issue require more help.
  • Organized and facilitated regular meetings with senior management teams.
  • Collaborated with other departments in the organization to develop strategic plans.

Customer Support

Tech Mahindra
Bengaluru
03.2020 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Support Executive

Eteam [Amazon India]
Bengaluru
09.2020 - 03.2021
  • Answered customer inquiries via phone, email, and chat.
  • Provided detailed information about products and services.
  • Resolved customer issues in a timely manner.

Customer Service Executive

Greytip software services
Bengaluru
03.2020 - 08.2020
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.

Customer Service Executive

Russell Tobin [Amazon India]
Bengaluru
05.2019 - 01.2020
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.

Education

Master of Commerce - Finance

Al-Ameen Arts, Science And Commerce College , Bengaluru
12-2018

Bachelor of Commerce - Accounting

BNM Degree College , Bangalore
05-2016

Skills

  • Customer Relations
  • Staff Training
  • New Business Development
  • Quality Management
  • Customer Retention

Languages

English, Kannada
First Language
Hindi
Beginner
A1
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Telugu
Intermediate
B1

Timeline

Executive - 24[7].ai
04.2023 - Current
Customer Support Executive - Eteam [Amazon India]
09.2020 - 03.2021
Customer Support - Tech Mahindra
03.2020 - 01.2023
Customer Service Executive - Greytip software services
03.2020 - 08.2020
Customer Service Executive - Russell Tobin [Amazon India]
05.2019 - 01.2020
Al-Ameen Arts, Science And Commerce College - Master of Commerce, Finance
BNM Degree College - Bachelor of Commerce, Accounting

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Ithihas S P