Iti Dobhal
Ghaziabad,UP
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
Customer Service Representative
PREMIER MEDICAL ASSOCIATES
NOIDA, UTTAR PRADESH
07.2022 - 01.2023
-Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
-Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
-Managed 80/100 calls per day.
-Used eclinicalworks to schedule appointments.
Freelance Content Writer
RUBRIC PUBLICATIONS
DELHI, DELHI
10.2021 - 07.2022
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Social Media Manager Intern
Inception Wave
Ghaziabad, UP
02.2020 - 07.2021
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Managed social media accounts , generating interest for existing and upcoming product or service releases.
- Evaluated monthly performance statistics and used data to inform future strategies.
Education
Bachelor of Science - Biotechnology
Banasthali Vidyapith
Niwai, Rajasthan 07.2019 - 05.2022
High School Diploma -
Bhai Parmanand Vidya Mandir
Surya Niketan , Delhi 07.2017 - 07.2018
High School Diploma -
Bhai Parmanand Vidya Mandir
Surya Niketan , Delhi 07.2015 - 07.2016
Skills
Verbal and Written Communication
Certification
Advanced Techniques Training Program, Rapture Biotech International- [21 days]
Reading
I carry a book no matter wherever i go, reading helps me clear my mind. I am currently interested in self help books, or books that enhance my perspective on life.
“If you want better results, then forget about setting goals. Focus on your system instead.”
― James Clear, Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
Additional Information
References :
Vaishali Bisht
Corporate Relations Manager
(Rapture Biotech International)
Contact : 9650225543
RAVINDER SINGH
TEAM LEADER & INS MANAGER
(Premier Medical associates)
Contact : 9899012565, ravinder.singh@pmacare.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
MEDICAL CODING ICD 10
12-2023
MS EXCEL ADVANCE
09-2023
Customer Service Representative
PREMIER MEDICAL ASSOCIATES
07.2022 - 01.2023
Freelance Content Writer
RUBRIC PUBLICATIONS
10.2021 - 07.2022
Digital Marketing Manager, Inception Wave[ 6 months]
07-2021
Advanced Techniques Training Program, Rapture Biotech International- [21 days]
06-2021
Social Media Manager Intern
Inception Wave
02.2020 - 07.2021
Bachelor of Science - Biotechnology
Banasthali Vidyapith
07.2019 - 05.2022
High School Diploma -
Bhai Parmanand Vidya Mandir
07.2017 - 07.2018
High School Diploma -
Bhai Parmanand Vidya Mandir
07.2015 - 07.2016
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