Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

iti kushawaha

Jabalpur

Summary

Dynamic Associate Manager with a proven track record at Paytm Office, adept in operations management and customer rapport. Excelled in resolving conflicts and boosting customer service to generate repeat business. Skilled in financial oversight and promoting brand values, achieving high-quality system deployments that exceed customer expectations. Demonstrates exceptional departmental management and active listening, ensuring operational excellence and profitability.

Overview

8
8
years of professional experience

Work History

Associate Manager

Paytm Office
12.2023 - Current
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Assistant Accountant

Cbse School
04.2017 - 04.2019
  • Reviewed general ledger entries and assessed accuracy.
  • Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
  • Identified legal tax savings and recommended ways to improve profits.
  • Provided journal entries and performed accounting on accrual basis.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.

Education

Master of Arts - Applied Economics

RANI DURGAVATI VISHWAVIDYALAYA JABALPUR
Jabalpur, India
05-2021

Bachelor of Arts - Commerce

RANI DURGAVATI VISHWAVIDYALAYA
Jabalpur, India
06-2017

Skills

  • Promotional materials development
  • Customer rapport
  • Departmental management
  • Leasing and sales
  • Operations management
  • Floor supervision
  • Sales coaching
  • Brand promotion

Languages

Hindi
Advanced (C1)
English
Advanced (C1)

Timeline

Associate Manager

Paytm Office
12.2023 - Current

Assistant Accountant

Cbse School
04.2017 - 04.2019

Master of Arts - Applied Economics

RANI DURGAVATI VISHWAVIDYALAYA JABALPUR

Bachelor of Arts - Commerce

RANI DURGAVATI VISHWAVIDYALAYA

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