ITI SINGH
Noida
Summary
Experienced Lead System Analyst adept at leading cross-functional teams to meet business goals through the configuration, documentation, and delivery of client requirements. Strengths include strong analytical skills, adept at problem-solving and data-driven decision making. Proven track record of transforming company practices into cost-effective solutions for more efficient operations.
Overview
9
9
years of professional experience
Work History
Lead Business Analyst
Aptia
Gurugram
06.2022 - Current
- Extensive Knowledge of US Health and Benefits.
- Subject Matter Expert for Account Structure, with sound knowledge of Crosswalk Creation, AS Configuration, and AS Testing Process.
- Managed Account Structure Reporting for all Pods, including report extraction, status tracking, and ensuring timely task completion by coordinating with the team on approaching deadlines. Collaborated with stakeholders to present report and analysis in various meetings, facilitating informed decision-making.
- Managed retiree website updates using Adobe Experience Manager, overseeing rebranding initiatives, change orders, and Open Enrollment updates for 80 Exchange retiree client websites.
- Worked as a Team lead for Implementation Pod, providing guidance to team members, ensuring task completions, status reporting, Resource Management, etc.
- Conducted risk analysis to identify potential problems and develop mitigation strategies for successful delivery of projects.
- Skilled in managing relationships with diverse stakeholders, ensuring alignment of project goals and expectations through regular communication, collaboration, and status reporting to drive successful outcomes.
- Identified opportunities for improvement by analyzing existing processes and techniques used in the Account Structure Process, and executed solutions for improvement.
- Designed training materials and conducted training sessions on Account Structure Crosswalk Build and Configuration.
- Building SOPs and Configuration Guide for Adobe Experience Manager Tool.
- Collaborated with managers on succession planning initiatives for key responsibilities.
Lead System Analyst
WIPRO Limited
Noida
11.2019 - 06.2022
- Performed comprehensive analysis of client's business requirements and processes through document analysis and workflow analysis.
- Proficiently configured system using tools like Client Configuration Portal, Workbench, Business content studio by Thunderhead, Liferay, etc.
- Conducted meetings, interviews, and workshops with stakeholders to identify critical issues and gaps in requirements.
- Perform data analysis using SQL queries on advanced query tool and Alteryx tool.
- Create easy-to-understand data and process flows using requirement documents
- Conduct team walkthroughs for elicited and analyzed requirements and process flows.
- Responsible for writing, monitoring, executing, and evaluating system tests against client requirements.
- Experienced in test planning, functional testing, regression testing, performance testing, web testing, and mobile testing.
- Worked as a Work Package Owner with a team of four members and managed activities like status calls, resource management, risk management, mitigation planning, stakeholder management, etc.
Senior Analyst
AON
Noida
08.2015 - 11.2019
- Analyzed requirement documents based on client team's walkthroughs and workshops.
- Assisted Lead Analyst in process flow creation using requirement documents.
- Proficiently configured system using tools like Client Configuration Portal, Workbench, Business Content Studio by Thunderhead, Liferay, etc.
- Conducted test planning and execution of functional, system, integration, and regression testing activities for GUI and websites.
- Prepared presentations on results of analysis for management team.
- Performed ad-hoc analyses using SQL queries to extract relevant information from large datasets.
Education
B. Tech - Electronics and Communication
UTTER PRADESH TECHNICAL UNIVERSITY
Greater Noida, UPPCM -
CENTRAL BOARD OF SECONDARY EDUCATION
Bokaro Steel City, JHKSkills
- Requirements Elicitation & Analysis
- Test Planning
- Team Management
- SDLC
- System Configuration
- Functional Testing
- Thunderhead Configuration
- Process Flow Creation
- Risk Management
- Defect Tracking
- Stakeholder Management
- Agile Methodologies
- Adobe Experience Manager Tool
- Data Analysis
Technology Summary
Adobe Experience Manager, Jira, Excel, AQT, ALTRYX, JAMA, Traceability Matrix, SharePoint, Workbench, Mainframe, Business Content Studio (Thunderhead), Liferay, XMLSPY, Total Benefit Administration, Catalyst
Timeline
Lead Business Analyst
Aptia
06.2022 - Current
Lead System Analyst
WIPRO Limited
11.2019 - 06.2022
Senior Analyst
AON
08.2015 - 11.2019
B. Tech - Electronics and Communication
UTTER PRADESH TECHNICAL UNIVERSITY
PCM -
CENTRAL BOARD OF SECONDARY EDUCATION
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