Iti Singh

● Employee Onboarding & Engagement:

Enhanced employee onboarding and engagement by implementing tailored induction plans, buddy assignments, and ice-breaking activities to foster positivity and reduce early attrition, while also bolstering employer branding through strategic article publications on professional platforms to showcase a vibrant work culture and enhance organizational reputation.

● Grievance Handling, Employee Management & Performance:

Efficiently handled grievance resolution, employee management, and performance evaluations by utilizing HR help desk software, promptly addressing employee concerns, and conducting comprehensive exit interviews and formalities for voluntary and involuntary separations, ensuring impartiality throughout.

Managed comprehensive HR operations encompassing compensation, benefits, onboarding, training, and performance management, while also overseeing contractual employees and interns, handling stipends, invoices, and contract renewals with efficiency.

● Talent Acquisition & Operations: Led end-to-end recruitment processes, including candidate sourcing, interview coordination, and stakeholder management, while also managing vendor relationships, streamlining offer-sharing and background verification, and ensuring compliance through efficient handling of joining documentation for seamless new hire transitions.

HR Software: PeopleStrong.

• Analyzing monthly export data through market research
• Incentive data management
• Preparing dashboards & score cards
• Maintaining MIS
• Manage sales grievances
• Checking & Verification of documents
• Day to day activity of sales accounting like, Orders entry, claim management, credit & debit note etc
• Good knowledge of MS-Excel

• Database Management
• Preparing monthly, weekly, and daily sales trackers
• Preparing collection reports
• Preparing Dashboards
• Coordinating with finance and sales department as and when required
• Maintaining MIS & Physical records of customers
• Preparing Tax Exemption Certificate (Under sec.80G)
• Checking & Verification of documents
• Maintaining Courier records
• Updating ERP database on daily basis with new entries
• Client Servicing
• Lead generation
• Calling and one to one meeting the prospects
• Resolving queries from clients over calls, emails & WhatsApp
• Tracking records of their payments Maintaining client details on ERP, Navision
• Volunteering events for clients