Itika Mohan

· Leading “Vendor Management and Compliance” team, responsible for management of P2P function and Contract administration for an Australian client.

· Provide substantive transactional support to facilitate creation and workflow management of Contract workspaces, Purchase requisitions, Invoices and Payments.

· Onboarded and streamlined customer’s procurement function into one standard process. Assessed areas of service concern and implemented improvement plans.

· Developed productive and cordial relationships with key account holders by providing quality work and exceptional service.

· Documented work instructions in a detailed SOP during process transition. Created a High-level Process Map and Internal tool guides for team members and new joiner training and reference.

· Drove team success through shared vision and recognition of quality performance. Introduced strong quality controls to monitor and capture errors and omissions. Shared prompt feedback with the team on areas of improvement.

· Recruited, hired and trained initial personnel on key internal functions and customer requirements.

· Generated savings through improving the customer’s tactical buying processes, by understanding the buying patterns and identifying opportunities for immediate savings.

· Regular reporting to Elevate Governance Group on completed and planned activities, results to date, expected results, weekly/ monthly volume trend, team utilization, and quality tracker.

· Adept at recognizing individual’s skill and delegating task to a team member.

· Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

· Worked in close liaison with the Sourcing Manager, Line of business, Suppliers and the Accounts Payable team to onboard Suppliers after thorough due diligence.

· Created invoicing contracts and PR on Ariba for the purpose of electronic invoicing and transactions via Ariba Network.

· Facilitated numerous meetings and trainings for the Line of Business and suppliers to educate them about Ariba functionalities and e-invoicing.

· Responsible for executing Change orders and Amendments of a Master Agreement in Downstream and provided post enablement support to Stakeholders and Suppliers.

· Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

· Mentored and trained new employees and supported existing team members on process related challenges as and when they occurred.

• Worked as a Senior Fraud Protection Specialist in an inbound and outbound customer service support catering Account Security Group US and Canada business. The process was to manage fraud capabilities, strategies and operations to protect merchants and customers from fraud.
• Created detailed Service work instructions and facilitated new employee trainings on proper protocols and customer service standards.
• Learnt and developed client management skills and provided excellent customer service throughout my tenure with American Express.

▪ Worked as a “Service Buyer”, managed end-to-end Procure to Pay functions for “Philips UK Healthcare".

▪ Facilitated meetings with Supplier and Requestors to ensure smooth order placement, dispatch, lead time, delivery, payments or to address any exceptions and concerns relating to the order.

▪ Managed vendor master data and created handover scripts for each supplier.

▪ Reconciled invoices and ensured payments are made to the vendor in accordance with payment terms.

▪ Completed Operational Excellence training and submitted multiple process improvement, cost and time saving ideas to the client.