ITOO SINGH
Ahmedabad
Summary
I have over 14 years of experience in Real Estate and Banking industry in Customer Relationship Management, Operations and in sales profile. I have served as Deputy Manager Grade- II at ICICI Bank, where I specialized in retail operations. My role at Shubham Group involved overseeing HR, admin, operations and collections as the CRM & Operations Head. As the Manager Sales at Fine Acres- Royal Orchid Regenta Spa and resort, I showcased my hospitality expertise. Earlier, as the Operations Head at Golden Globe Advisory Pvt Ltd . I successfully managed projects by contributing to a business growth of over 2 Cr in 3 months. My experience at ARG One Argus and Ravi Surya Projects has honed my skills in sales management and marketing.
Overview
14
14
years of professional experience
Work History
Deputy Manager Grade - II
ICICI Bank
Jaipur
09.2023 - 03.2024
- Handling customer queries, requests and complaints related to products and services offered to financial institution customers
- Ensuring timely resolution
- Monitoring financial institution client accounts to identify opportunities for cross-selling of products (FD, health insurance, d-mat account, trading, liabilities, assets etc.)
- Presenting performance reports and providing feedback to senior management on progress within the financial institution group
- Customer service manager, branch banking sales (FD, loan, CA-SA, SGB, NCA, etc.)
- Call on given portfolio by the company regarding services and product sale related, to meet the customers and sale the product and generate revenue for the bank
- To get an opportunity to engage with high-value customers of ICICI Bank and offer 360-degree banking solutions
- To develop and expanding the ICICI bank customer family by providing unique, fair ad optimum solutions considering the evolving needs of our customers
- Monitor and evaluate industry trends and customer drivers
- Develop and implement overarching sales and customer relationship strategy, sales processes and structure, Expand and develop the customer base by onboarding new customers
- Ensuring compliance with regulatory requirements and internal policies
- Resolving escalated customer issues and complaints
- Participating in training and development program to enhance team skills and knowledge
Operations Head & CRM
Shubham Group
Jaipur
07.2021 - 04.2023
- Company Overview: Real Estate
- Maintaining collection report, daily reports, Manage MIS of all the projects & recovering payments from customers & follow ups
- Client communication post sales
- Coordination with sales team for bookings and KYC completion documentation formalities of new Booking & log in CRM, Maintaining Files and Documents Records
- Handling post sales query through emails and calls
- Co-ordination with the sales team as per requirement
- Co-ordination with civil team for current work stage of villa/flats and share it with customer for collection
- Raise demand letters against booked villa & flats and follow up with client for payments
- Update on CRM group about ATS & sale-deed done
- Loan Disbursement: Follow up with customer and Bank for payment disbursement
- Issuing & maintenance of ATS, Sale-Deed, send mail Payment Demand Notice Letter, interest reminder letter and Possession Letters, Cancelation acknowledgment letters
- Coordinating with internal departments to make sure issues, requests and queries are addressed and resolved in a timely manner
- Coordination with civil team about the work stage as per CLP plan and coordinate with internal accounts dept
- For the payments and raise demand letters and send it to clients, send reminders and cancelation notice accordingly
- Understanding of Client requirements on the deliverables of the product and clarifying on the transactional issues Internal and constructions work stage related
- Preparation of Company MIS & DSR
- Formatting & issuing document to clients (Demand letter & payment Receipts)
- Recruiting & selecting, assigning, counseling and disciplining employees, planning, monitoring, appraising, and salary slip, full & final formalities, admin work
- Communicating with each of the team member and discussing the necessary plan of action, aimed at improving the work efficiency
- Real Estate
Manager - Sales
Fine Acres - Royal Orchid Hotels
Jaipur
11.2020 - 03.2021
- Company Overview: Regenta Spa & Resort
- Pre-sales: Generate leads by Tele-calling on the data provided by the company
- Work extensively with channel partner (approx
- 35 nos.) to source prospects for the villas and drive footfalls at site
- Sales: Meet clients on-site for a detailed product presentation of the villas in the luxury resort to close sales
- Engage with potential clients through regular invites to weekly/monthly events at the project
- Ensure timely resolution of all project related queries with a high customer satisfaction score
- Regenta Spa & Resort
Senior Sales Manager-To-Operations Head
Golden Globe Consultant
Jaipur
05.2015 - 11.2020
- Company Overview: Real- Estate
- Responsible to drive sales of residential units in ARG One - an ultra-luxury residential project - and memberships in Hospitality Empyreal Club
- Was able to sell a record 12 memberships over a 3-month period
- Worked extensively with channel partners and tele-called on the data provided by the company to source prospects and drive walk-ins at site
- Engaged with clients on-site to give detailed presentation of the offering, including walkthrough of the show facilities in the Empyreal Club
- Led sales operations related work for residential projects Shubh Villa, Shubh Nikunj and Okay Plus, including maintaining MIS data of all the projects and coordinating with the sales team for work related to application form formalities, settlement of dues, ATS & agreement of booked customers
- Coordinated with internal functions to support all channel partner requirements like marketing collaterals
- Real- Estate
Business Development Manager
Marco Polo Infrazone Pvt. Ltd
11.2013 - 03.2015
- Company Overview: Project for employees of NTPC, (Semi-Govt.-ESEWS)
- Facilitated affiliation with luxury brands to co-sponsor/host events for the Affluent segment
- Responsible for registration and enrolment of memberships
- Pitched and serviced welfare schemes to members of Employee Welfare Society of Energy sector including power, coal, oil and gas and their associations
- Conducted promotional contact programs for employees of various departments of the organization
- Ensured high customer satisfaction scores on all product related queries
- Project for employees of NTPC, (Semi-Govt.-ESEWS)
Team Leader- Customer Care
Nokia Care
05.2010 - 02.2012
- Handled all customer problems with care and responsibility and ensured their timely and satisfactory resolution
- Maintained a detailed job sheet for all open customer tickets and collated feedback post resolution
- Worked in close co-ordination with our T.R.C (Technical Repairing Centre) department to ensure that all product related problems are resolved timely and to customer's satisfaction
- Maintained a good rapport with every customer, ensuring good feedback scores
Education
Post Graduate - Arts - Education
Avadh University
01.2013
Graduate - Arts -
Avadh University
01.2011
Certificate course in M.S office & Internet -
NIIT
Skills
- Quick decision-making abilities
- Expertise in sales
- Sales and Marketing
- Decision-making capabilities
- Operations Management
- Business Development
- Customer rapport
- Retail Operations
Personal Information
- Date of Birth: 05/20/88
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Extracurricular Activities
Nominated as Vice sports Chairperson of the I.T. College Nominated as Head Girl of School National Level women's cricket team of the state of Uttar Pradesh
Timeline
Deputy Manager Grade - II
ICICI Bank
09.2023 - 03.2024
Operations Head & CRM
Shubham Group
07.2021 - 04.2023
Manager - Sales
Fine Acres - Royal Orchid Hotels
11.2020 - 03.2021
Senior Sales Manager-To-Operations Head
Golden Globe Consultant
05.2015 - 11.2020
Business Development Manager
Marco Polo Infrazone Pvt. Ltd
11.2013 - 03.2015
Team Leader- Customer Care
Nokia Care
05.2010 - 02.2012
Post Graduate - Arts - Education
Avadh University
Graduate - Arts -
Avadh University
Certificate course in M.S office & Internet -
NIIT
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
ASSAD ULLA KHANASSAD ULLA KHAN
Team Leader (Banking Process) Multi Products at ICICI BankTeam Leader (Banking Process) Multi Products at ICICI Bank
AKASH SINGHAKASH SINGH
Fenergo Developer (US Bank) at Amiseq India Private LimitedFenergo Developer (US Bank) at Amiseq India Private Limited