Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Quote
Timeline
Volunteer
Siraj Shaikh

Siraj Shaikh

Amazon Flex Program Manager
Pune

Summary

Resourceful Manager offering history of success in coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed and Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
3
3
Languages

Work History

Program Manager

Amazon Flex
Pune
03.2021 - Current
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Researched industry best practices in support of training development and program content.
  • Experience in managing complex programs with multiple stakeholders, dependencies, and timelines. Also have the ability to develop a program roadmap, establish KPIs and milestones, and track progress against the targets.
  • Aptly able to leverage data to make informed decisions and communicate program status to stakeholders, comfortable to analyze data tools to conduct data-driven analyses and identify trends.
  • Demonstrate strong collaboration skills and be able to work effectively with cross-functional teams. Also comfortable building relationships with stakeholders across different departments and working together to achieve common goals..
  • Possess strong problem-solving skills and able to identify potential program roadblocks and develop mitigation plans. Simultaneously able to think creatively to find solutions that meet program requirements while balancing competing priorities.
  • Build a highly motivated team, provide clear directions and hold team members accountable for deliverables.

Area Manager of Logistics

Amazon
Mumbai
08.2020 - 03.2021
  • Support, mentor, and motivate your hourly workforce
  • Manage safety, quality, productivity, and customer delivery promises
  • Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Managed the department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance.
  • Effectively contributed to the operational strategy, including both financial and learning inputs/outputs.
  • Used available data and tools to analyze and construct strategic plans which maintain and/or improve performance.
  • Ensured processes and changes are communicated and that teams are prepared for implementation and adoption.
  • Simplifies complex information to construct executable plans.
  • Contributed to deployment of Process Standard implementations and upgrades within the FC partnering with Ops Manager and several stakeholders.

Warehouse Operations Manager

Amazon
Pune
10.2015 - 07.2020
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Developed safety programs to protect workers and reduce injuries.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Retail Store Manager

Godrej Nature's Basket
Mumbai-Pune
11.2013 - 08.2015
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted orders for new inventory.
  • Optimized store displays and appearance via strategic merchandising.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed routine store inventories.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Hotel Duty Manager

The Royal Society of Medicine
London
04.2012 - 05.2013
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared monthly resort audits for review.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Hotel Night Supervisor

Grange City Hotel
London
04.2011 - 04.2012
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Learned and adapted quickly to new technology and software applications.

Front Office Supervisor

The Kimberley Grande Hotel
Kununnara
05.2009 - 05.2010
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Coached employees through day-to-day work and complex problems.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Organized documents for company communication, travel vouchers and payment services.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Education

P G Diploma in Hospitality And Leadership Mgmt - Hospitality And Leadership Management

Ealing, Hammersmith And West London College
London
02.2011 - 02.2013

Diploma In International Hospitality Mgmt - Hotel Management

Atharva College of Hotel Management
Mumbai
07.2005 - 06.2008

Skills

    Program leadership

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Accomplishments

  • Achieved the lowest CPS of Rs.13 through effectively planning and introduction of EV vehicles.
  • Reduced the manual sortation process by introducing color coded segregations during RTS.
  • Handled the highest volume (20K) from a mid segment (5000 sqft) warehouse during Diwali Sale.
  • Introduced " Whats Brewing" board, which was implemented pan India, that showcased the achievements and opportunities on weekly basis for warehouses.

Certification

Level 2 Health and Safety Certificate

Quote

“Don't settle for average. Bring your best to the moment. Then, whether it fails or succeeds, at least you know you gave all you had.”
Angela Bassett

Timeline

5S Training

08-2022

Emergency Preparedness and Fire Prevention

06-2022

Program Manager

Amazon Flex
03.2021 - Current

Area Manager of Logistics

Amazon
08.2020 - 03.2021

INOPS Emergency Preparedness & Response training

01-2020

Occupational Health, WHS India - Work related musculoskeletal injuries and disorders training

06-2019

Talent Evaluations at Amazon

03-2018

Warehouse Operations Manager

Amazon
10.2015 - 07.2020

Retail Store Manager

Godrej Nature's Basket
11.2013 - 08.2015

Certified First Aider and Defibrillator training

01-2013

Level 2 Health and Safety Certificate

06-2012

Hotel Duty Manager

The Royal Society of Medicine
04.2012 - 05.2013

Learn Purple Acclaimed Manager

06-2011

Hotel Night Supervisor

Grange City Hotel
04.2011 - 04.2012

P G Diploma in Hospitality And Leadership Mgmt - Hospitality And Leadership Management

Ealing, Hammersmith And West London College
02.2011 - 02.2013

Front Office Supervisor

The Kimberley Grande Hotel
05.2009 - 05.2010

Diploma In International Hospitality Mgmt - Hotel Management

Atharva College of Hotel Management
07.2005 - 06.2008

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Siraj ShaikhAmazon Flex Program Manager