ANAND SAGAR
New Delhi
Summary
Accomplished and results-driven customer service professional with over 45 months of experience in chat and email support. Adept at resolving intricate issues, driving customer satisfaction, and delivering efficient troubleshooting solutions. Proficient in CRM platforms, consistently surpassing performance targets through proactive problem-solving, operational efficiency, professionalism, and an empathetic approach.
Overview
4
4
years of professional experience
Work History
Lead Advisor
Concentrix
02.2021 - 11.2024
- Efficiently assisted customers in placing orders via chat and email
- Addressed the issues related to online and in-store purchases
- Responsible for resolving approximately 80 customer queries daily
- Delivered optimal resolutions to ensure customer satisfaction
- Monitored customer profiles for potentially fraudulent activity
- Escalated confirmed fraud cases and their details to clients
- Demonstrated a proactive, positive approach to all tasks
- Maintained database systems to track and analyze operational data
- Achieved two promotions for exceptional performance
Education
Bachelor of Arts - Humanities
University of Delhi
New Delhi, India10-2018
Higher Secondary - CBSE - Science
Abhinav Sr. Sec. Public School
New Delhi, India04-2015
Skills
- Customer service
- Issue Resolution
- Client Relations
- Problem-solving
- Communication
- Critical thinking
- Adaptability & flexibility
- Continuous improvement
- MS Office Suite (Excel, Word, PowerPoint)
- CRM Systems (Genesis, Oracle)
- Troubleshooting
Accomplishments
- Acknowledged for sustained excellence, even amidst increasing workload demands
- Secured first promotion within 11 months, driven by exceptional performance
- Promoted to Lead Advisor due to outstanding contributions and results
- Appointed as Temporary Subject Matter Expert (SME) for outstanding quality and achievements
- Held responsibility for managing escalated and complex issues raised by frontline agents
- Participated in client calls to present performance reports and propose improvements
Languages
English
Hindi
Timeline
Lead Advisor
Concentrix
02.2021 - 11.2024
Bachelor of Arts - Humanities
University of Delhi
Higher Secondary - CBSE - Science
Abhinav Sr. Sec. Public School
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