Ashish Verma

• Change Management: As a primary responsibility, I review planned IT changes to ensure minimal disruption to the landscape and adherence to ITIL standard processes. I actively participate in the Change Advisory Board (CAB), ensuring all changes are thoroughly reviewed and approved.
• Compliance: I serve as the first point of assurance for IT General Control & Compliance across the Business and Planning landscape for Europe and Asia. I meticulously review control execution and evidence provided by AOMS partners, ensuring all processes align with work instructions and control designs, Issues, End of Life (EOL), and Target Operate Environment (TOE) Compliance
• Vulnerability Management: In addition to my primary role, I assist leadership in managing vulnerabilities across the entire Business & Planning landscape, ensuring a secure and robust IT environment.
• Organizational Initiatives: Voluntarily, I am contributing to the organization’s Brilliant Basics initiative, focusing on Risk Register & Visuals, Control Automation, and Vulnerability Management for the entire Assets SOM.

• Project Management (Siemens India): Oversaw end-to-end project management, ensuring timely delivery and adherence to quality standards. Handled projects valued up to $8 million, translating project demands and requirements into scope and service agreements. Ensured compliance with project methodology, policies, and Info-Sec policies. Managed financial and project information in project management tools, supporting resource transitions to operations. Projects handled included onboarding new locations, IT crisis management during the COVID-19 pandemic, data center migration, network link migration, onboarding of tools in infra services, and asset refresh & validation activities.
• Transition Support (Shell): Transition Support for OSS (Onsite Support Services), ensuring seamless transitions and minimal disruptions. Transitioned the OSS support from DXC to TCS for Asia, Middle East & Europe.
• Service Management Tower Lead (Shell): Led the Service Management Tower interfacing Onsite Support Services and Service Desk, overseeing operations and performance.
• IT Centre Lead - Onsite (Shell): Led the IT Centre at Bangalore, ensuring efficient operations and high levels of service.
Achievements:
• Successfully managed multiple projects, leading to improved operational efficiency and service delivery.
• Played a key role in crisis management during the COVID-19 pandemic, ensuring business continuity.
• Led successful transitions and migrations, minimizing disruptions and maintaining high service levels.

• Change Management: Managed over ~500+ Change effectively overseeing the end-to-end change lifecycle and identifying key process improvements.
• Risk Assessment: Conducted comprehensive impact analyses and risk assessments with Technical SMEs & Application Owners, ensuring seamless communication with all relevant stakeholders.
• Compliance: Demonstrated proficiency in SOC1 & SOC2 reporting, GDPR, and Legal and Regulatory Controls operations, ensuring adherence to all compliance standards.
• Problem Management: Analysed and resolved complex problems in collaboration with technical teams, leading to a ~20% reduction in incident tickets.
• Client Communication: Ensured prompt client notification of potential disruptions due to ongoing Change services, maintaining high levels of customer satisfaction.
Achievements:
• Successfully completed all planned activities within the scheduled time frame, improving project efficiency by 15%.
• Recognized for exceptional performance and contribution with “Pat on Back” & “Bravo” awards from Tech Mahindra.

• Change Management: Oversaw the end-to-end change management process, including managing RFCs, coordinating with various functional teams, gathering pertinent information, associating related CIs, incidents, and services to the change request, and providing regular status updates to requesters. Led the planning and implementation stages, ensuring tasks related to the change request were in progress and conducting post-implementation reviews to validate the results of the change request.
• Information Security & Compliance: Ensured general compliance from the HP Service management team for User Access Management, Ticket Updates on ITSM as per the defined Service Desk process, and Data Backup and Restore Policy. Performed quarterly and half-yearly reviews of application access, taking necessary action with respective stakeholders. Conducted periodic reviews of Backup and Restore policy for assigned applications, performing tests with the respective team and documenting evidence.

• Client Support: Provided comprehensive technical support to clients (APEDCL, WESCO, NESCO, CESU, SOUTHCO & NORTHCO), coordinating with client coordinators for regular updates.
• User Management: Handled creation, deletion, and modification of users from AD as per client requests.
• Technical Troubleshooting: Provided technical and diagnostic support for all hardware, software, and network issues, maintaining overall ownership of user issues and ensuring resolution within agreed service levels.
• Ticket Management: Managed calls through the Remedy ticketing tool, ensuring closure as per SLA.
• Team Management: Led a team of engineers in Odisha, overseeing operations and performance.
• IT Audit: Conducted IT asset audit & Application License Utilization review every alternate month, ensuring compliance and accuracy.
• Connectivity Monitoring: Monitored connectivity between the local Customer Care Centre and the Central Database server, ensuring seamless data flow.
• Client Representation: Represented the organization in client visits and reviews, fostering strong client relationships.
Achievements:
• Played a key role in the infrastructure setup in Odisha, Managing the setup without vendor support.
• Led a team development process that resulted in a 70% reduction in tickets from the Odisha, 45% Reduction from Andhra Pradesh location.
• Recognized for maintaining 0% downtime due to IT issues, demonstrating exceptional problem-solving and management skills.

• Windows Workstation Management: Administered and managed Windows workstations, including software installation and updates, user support, troubleshooting, routine checks, and software installation monitoring. Ensured no illegal software use/installations and arranged repairs of malfunctioning hardware with suppliers.
• Network Extension Planning: Planned and executed network extensions into additional offices, including cabling arrangement, specification development, quotation procurement, and supervision of hardware and software installation and workstation setup.
• Link Monitoring: Monitored P2P & MPLS links between multiple dealer locations in Odisha.
• Server Setup: Assisted in AD, DHCP, File server & Exchange server setup with the help of vendors.
• Datacenter Setup: Executed a central datacenter setup for the dealership, integrating all services together.
• Inventory Management: Maintained up-to-date hardware and software inventory, monitored software license status, and ensured compliance with license agreements.
• Vendor Collaboration: Collaborated with local vendors across multiple dealership locations for basic hardware and printer issues.
• Business Continuity: Worked closely with aligned vendors to ensure 0% downtime to business and ensured every new implementation did not impact BAU.
Achievements:
• Successfully represented the organization in client (Maruti Suzuki) visits and reviews, enhancing client relationships.
• Played a pivotal role in the infrastructure setup, managing the setup without vendor support, which led to a 30% increase in operational efficiency.
• Developed and managed a team that resulted in a 50% reduction in IT-related issues from the Odisha location.
• Recognized for maintaining 100% uptime, demonstrating exceptional problem-solving and management skills