Vivek Garg

Since January 2020

· Working as Deployment lead (solutions Architect), to deploy NTT in-house automation solution - Nucleus.

o Working with Account SMEs to assess the IT infrastructure.

o Presenting and propose the best use cases and solutions available.

o Working with different stakeholders to deploy the solution to the customer environment.

o Stakeholders – Account (NTT) SMEs, Customer, Nucleus SMEs and leadership

o Developed strong organizational and communication skills through coursework and volunteer activities.

Since April 2015

· Started working as Operations and Delivery manager for several accounts, to look out manage teams, offering support to customer environment, ranging from Servers, Network, Service management to Service Desk.

o Handling Business Continuity Services

o Managing Disaster Recovery from planning, implementation, and management point of view

o Ensuring implementation of best practices within the team to maintain the SLA’s as per customer SOW.

o Continuous Service improvements

o Planning Upgrades and updates on the infrastructure

o Scope management for Automation

o Looking for process improvements

o People Management

o Conflict Management

o Escalation handling – Technical and process based.

Since August 2013

· Working as Systems lead, leading – Unix, Wintel, Hypervisor and Citrix teams.

o Handling day to day issues for India team including people management and technical assistance.

o Interacting with customer for Future projections and issues

o Working in co-ordination with another tower leads

o Identified issues, analyzed information and provided solutions to problems.

Since April 2011

· Joined as VMWARE expert, to work as consultant and support VMWARE infra for US based customer.

• Primary Responsibilities
• Managing ESX 3.5 VMWARE environment
• Including upgrades and maintenance tasks
• Managing Exchange infrastructure for Fidelity located in INDIA, including Exchange 2003 servers, Blackberry Enterprise server 4.1, Symantec Enterprise Vault 6.0
• Planning, designing, implementing, configuring, administering, optimizing & troubleshooting Windows 2000/2003 based servers
• Managing AD for all users and resource objects in INDIA
• Using and writing VBS scripts to automate and monitor processes\tasks
• Performing routine backup operations using ARCserve (CA) Backup tool
• Working with the team in carrying out installations, upgrades, research and changes
• Deployment of patches on Windows Boxes (WSUS).

• Planning, designing, implementing, configuring, administering, optimizing & troubleshooting Windows 2000/2003 based servers & Windows 2000 Professional/XP Professional workstations
• Management of Windows Server 2003 Active Directory
• Management of DHCP server
• Installation, configuration, and management of Mail Server (Mdaemon)
• Management of Internet Firewall (MS ISA Server 2004)
• Installation and management of Antivirus Server & Client software (McAfee)
• Performing routine backup operations using VERITAS Backup Exec 9.1
• Working with the team in carrying out installations, upgrades, research and changes
• Deployment of patches using GFI LANguard Network Security Scanner
• Configuration & troubleshooting of roaming profiles i.e
• Server-based user

• Server management includes security permissions, user management, group policies, backup and maintenance in Windows 2003\2000\NT Domain
• Network Administration includes management of 500 workstations in LAN, Voice and Data with xDSL Modem support for Windows 2003 and 2000 domain
• Coordinating with Database administrator for Oracle 9i Database maintenance for backup and restore
• WAN Network management for lease line connection between four sites in Delhi using Cisco 2600 series routers
• Telecom Management includes managing Panasonic KTX TD500 EPABX for 500 outbound and 50 inbound workstations with 200 trunk lines with IVR (Parsec and PEC) and CTI Port Support and Cube auto Dialer
• Managing of VOIP and Auto dialer based call center (Out bound) for 50 workstations
• Billing Software TBS V7.8a for telecom billing according to the rates defined by telecom Companies for ISD, STD and local calling and to generate Telecom MIS for Usage Information
• Working closely with the database Administrator for proper backup and recovery plans of Oracle Data Warehouse
• Norton Antivirus 7.5 enterprises.