Ivan Jimenez Lopez
Indianapolis
Summary
Dynamic maintenance professional with experience at Weybright Management, Inc., skilled in problem resolution and customer service. Proven ability to enhance student satisfaction through effective communication and relationship building. Proficient in, demonstrating critical thinking and adaptability in fast-paced environments. Committed to fostering teamwork and achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Maintenance
Weybright Management, Inc. All Rights Reserve
05.2025 - 08.2025
- Performed general maintenance on properties
- Communicated and solve problems when students had issues
- Had to be able to talk and work well with others
- Have to be able to problem solve
- Have to know how to diffuse situations
- Have to be able to learn new skills
Cashier
McAllister's Deli
10.2022 - 11.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing their shopping experience and satisfaction.
- Maintained clean and organized checkout areas to ensure a pleasant environment for customers.
- Collaborated with team members to manage inventory and restock merchandise effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Executed promotional displays and signage updates to drive sales and attract customer attention.
- Adhered to company policies regarding safety, security, and customer service protocols.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Collaborated with kitchen staff to ensure efficient food preparation and timely service.
Education
High School Diploma -
Indiana University
IN05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Team development
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Maintenance
Weybright Management, Inc. All Rights Reserve
05.2025 - 08.2025
Cashier
McAllister's Deli
10.2022 - 11.2023
High School Diploma -
Indiana University