Ivan Somers
Columbus,IN
Summary
Dynamic Service Manager with a proven track record at Texas Roadhouse, excelling in guest retention strategies and team growth initiatives. Skilled in Power BI and data management, I implemented systems that significantly increased ROI and achieved record gift card sales. A culture keeper dedicated to coaching and mentoring staff for success.
Overview
8
8
years of professional experience
Work History
Service Manager/Senior Service Manager
Texas Roadhouse
11.2021 - Current
- Attend to guests needs and make sure they are provided with accommodations.
- Resolved guest concerns in professional and timely manner.
- Developed and maintained positive relationships with guests to build rapport and trust.
- Implemented strategies to increase guest count and sales growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in developing Key Managers.
- Developed LSM and helped implement systems to increase ROI.
- Assisted MIT development by leading Power BI and HotSchedules classes.
- Developed liquor weighing system used to dial in liquor variance. This system is now used by the entire Palazzo Market, and within other markets as well.
- Achieved highest in-store gift card sales in the Palazzo Market in 2023 and 2024.
- Organized and led full staff meetings.
- Developed and led BLAST class to help improve metrics.
Admin/Assistant Local Store Marketer
Texas Roadhouse
08.2018 - 11.2021
- Managed payroll and invoices for store.
- Managed employee files, liquor licenses, and minor logs for store.
- Assisted LSM with bread runs, tracking measurables, and executing events.
- Built and maintained excellent guest relationships through timely response to inquiries and expanding our 3-5 mile radius utilizing the Market Survey.
- Executed Coral Comfort on high volume days.
Server
Texas Roadhosue
02.2017 - 08.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new servers on restaurant procedures, menu items, and performance strategies.
Education
High School Diploma -
Columbus North High School
Columbus, IN06-2013
Skills
- Proficient in Microsoft Office and Google Workspace
- Strong organizational skills
- Team growth initiatives
- Power BI instruction
- Culture keeper
- Analytical thinking
- Data management
- Guest retention strategies
- Coaching and mentoring
Timeline
Service Manager/Senior Service Manager
Texas Roadhouse
11.2021 - Current
Admin/Assistant Local Store Marketer
Texas Roadhouse
08.2018 - 11.2021
Server
Texas Roadhosue
02.2017 - 08.2018
High School Diploma -
Columbus North High School
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