Ivana Dutta

• Robotics Process Automation

Stakeholder management, resource allocation, leveraging automation to streamline processes. Approval meetings with ORM, ISG, IDR, RCB. 26 manual and repetitive processes automated. 19 Change Requests implemented. FTC save of 15.

• Deliverables Tracking Project

Identification of real-time tracking of bank's products according to volumes. Integration of Courier API with DLMS application to optimize efficiency and reduce operational overhead. Tracking of deliverables through mobile banking & internet banking. Real-time SMS triggers to enhance customer experience.

• Seclore Implementation

410 processes identified across 6 verticals sharing PII data internally/externally and having regulatory/non-regulatory impact. Identification of the correct licenses for each process. Customization, integration & deployment of Seclore according to business' needs. Committed to driving secure and efficient implementations that enhance data protection and overall enterprise security posture.

• Implementation of Password Protection

Led a critical project to implement robust password protection across 410 processes handling PII data to significantly enhance data security. Identification and classification of PII data within various processes, collaborated with cross-functional teams to develop and enforce strong password policies, and integrated advanced encryption techniques to safeguard sensitive information.

• GoodWill Ambassador - Corporate Social Responsibility

Passionate and dedicated Goodwill Ambassador for CSR initiatives with a strong commitment to driving positive social impact. Successfully organized 4 CSR programs, fostering partnerships with local communities, non-profits, and other stakeholders. Demonstrated ability to raise awareness, mobilize resources, and engage 200+ employees in meaningful activities that align with the company’s values and social responsibility goals. Skilled in organizing and managing events.