Ivana Shrivastava
Franchisee Owner and Partner Yatra.com
Jaipur
Summary
Offering strong organizational skills and keen interest in retail operations, eager to learn and develop within this environment. Contributes knowledge of business fundamentals and effective communication skills, ensuring efficient store operations and customer satisfaction. Ready to use and develop problem-solving abilities and leadership skills in Store Owner role.
Acquiring a challenging career opportunity, related to my field of experience & education in the 'Travel, Tourism, Marketing, Brand Management or Business Development Fields' within a reputable dynamic organization enabling me to utilize my capabilities to the maximum and enrich my knowledge and practical experience which will make a positive contribution to the company.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Store Owner and Partner
Yatra.com
06.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
CATEGORY MANAGER
Thrillophilia
01.2023 - 05.2024
- Develop and implement category strategies aligned with business objectives
- Build and maintain supplier relationships for quality products/services
- Determine product mix based on demand, profitability, and competition
- Set pricing and promotional strategies to drive sales and profit
- Monitor inventory levels to meet demand and minimize stock issues
- Analyze sales data and market trends for informed decision-making
- Collaborate with departments to align strategies and goals
- Introduce new products/services within the category
- Identify and mitigate risks such as supply chain disruptions
BUSINESS DEVELOPMENT MANAGER
Thrillophilia
01.2022 - 01.2023
- Manage multiple categories including products, sales, marketing, and P&L across 35+ cities in India with a team of 50+ members
- Drive revenue generation and launch new business verticals while nurturing supplier relationships and enhancing organizational loyalty
- Develop quarterly and long-term business plans, innovate marketing strategies, and oversee category expansion
- Strategize, innovate, and negotiate to increase category revenue, oversee product assortment, and scale business verticals
- Lead and motivate executives to maximize performance, ensure a positive work environment, and facilitate professional development
- Conduct public speaking engagements professionally, analyze and resolve issues to ensure company growth, and enhance company culture
CEO
Trippy Holidays
01.2018 - 01.2022
- Managed troubleshooting and resolution of inquiries and requests from internal and external clients, collaborating With IT to develop Business
- Identified, trained, and developed leaders within the company across positioning them in upper-management Roles
- Monitored competitive markets, and updated knowledge of new initiatives to design team accountability incentives
- Collaborated with HR to refine company policies, educate and train employees through interactive workshops, Training Sessions, skilling activities etc
- Directed evaluation of company's financial, operational, and sales and marketing structures to plan improvements with Continual increase of operating efficiencies
- Revamped company's mission and strategic plan roster diversity, increasing international approach
- Spearheaded year-over-year profitability, taken over the companies turnover year by year
Education
Bachelor of Business Administration Hons. - Marketing Business Studies, Marketing, Advertisement, Finance, Operations, Human Resource, Training
IIS (Deemed To Be University)
Jaipur, Rajasthan 01.2017 - 01.2020
Skills
Leadership
Timeline
Store Owner and Partner
Yatra.com
06.2024 - Current
CATEGORY MANAGER
Thrillophilia
01.2023 - 05.2024
BUSINESS DEVELOPMENT MANAGER
Thrillophilia
01.2022 - 01.2023
CEO
Trippy Holidays
01.2018 - 01.2022
Bachelor of Business Administration Hons. - Marketing Business Studies, Marketing, Advertisement, Finance, Operations, Human Resource, Training
IIS (Deemed To Be University)
01.2017 - 01.2020
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