Venkata Vinay ILAPAKURTY
NTR DISTRICT,ANDHRA PRADESH
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Service Engineer
DIGITAL WORLD
02.2023 - Current
working as a Service Engineer, solving customer queries and Problems
Network Administrator
SMARTOUS CONSULTING SERVICE PRIVATE LIMITED
02.2020 - 01.2023
worked as a Network Engineer to solve the networking Problems and Sysytem problems
System Administrator
EFFTRONICS SYSTEMS PRIVATE LIMITED
02.2016 - 12.2019
Education
B-Tech - Computer science
Srinivasa Institute Affiliated To JNTU Kakinada
Amalapuram04.2014
Intermediate - M.P.C
Board of Education A.P
Amalapuram01.2010
CBSE -
Board of CBSE
New Delhi01.2008
Skills
- Operating Systems: Windows7/8/10, Windows server 2008-2019, Linux- 2004, 2204
- Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet, and new computer technology
- Installing, managing, and upgrading Windows-based systems and servers within a company
- Provides one-on-one end-user problems and resolves over the phone for user-approved Personal Computer (PC) software
- Diagnosed and resolved 50 end-user network, local printer, and mainframe issues monthly, enhancing overall operational efficiency and reducing average ticket resolution time by 25% through systematic troubleshooting protocols Diagnoses and resolves end-user network, PC hardware problems, mainframe, e-mail, Internet, WLAN, and local-area network access problems
- Coordinates in the repair of PC equipment covered by third-party vendor maintenance agreements
- Able to provide a full range of support and client relationship services ranging from first to third line support and on-site visits
- Able to work independently and within a team-spirited environment
- Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc
- Desktop (PCs, Laptops, and Peripherals) hands-on experience for both hardware and software
- Managing user access
- Monitoring system performance
- Maintaining server architecture security and creating system backups
Carrierobjective
To secure a position as a Good Position in a reputed firm, where I can contribute my knowledge and skills for the growth and development of the organization meanwhile can grow professionally and pursuing my interests of establishing a career in the corporate world.
Projects
Project: Strong experience with IT devices, users, servers, and sites. ON CALL (24x7) remote troubleshooting for Critical incidents (Severity 1 and 2).
In-house Network: Solid experience with IT involving +100 devices, +100 users, and on-premise Data Centre Maintenance and troubleshooting (Desktop, software, Network).
Disclaimer
I hereby declare that the above-written particulars are true to the best of my knowledge and belief.
Timeline
Service Engineer
DIGITAL WORLD
02.2023 - Current
Network Administrator
SMARTOUS CONSULTING SERVICE PRIVATE LIMITED
02.2020 - 01.2023
System Administrator
EFFTRONICS SYSTEMS PRIVATE LIMITED
02.2016 - 12.2019
B-Tech - Computer science
Srinivasa Institute Affiliated To JNTU Kakinada
Intermediate - M.P.C
Board of Education A.P
CBSE -
Board of CBSE
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