IWIN EMMANUEL
Kasaragod
Summary
Proven leader in customer service and production environments, adept at verbal communication and SAP, significantly enhanced service integration for Pala Concretes. Skilled in leveraging MS Office to streamline business processes, consistently exceeding sales targets through effective team collaboration and innovative financial management strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
The loud plug
Toronto, Canada
08.2022 - 11.2024
- Effectively communicated with customers over the phone, via email, or in person, to get to know detailed information about the products.
- Connected other retail companies and helping them to get the stock.
- Handled POS and till.
- Handled and ordered stocks from shipping companies.
- Assisted customers with locating products throughout the store.
- Used Excel to format, organize and calculate data in a spreadsheet.
Production Associate
Pala Concretes
Kerala
05.2020 - 12.2021
- Managed Inventory and operated cement moulding machineries.
- Collaberated in sales,met targets,offered recomendations.
- Tracked expenses,aiding financial management efficiency.
- Ensured product quality,maintained company standards.
- Collaborated with team members to identify and resolve production issues in a timely manner.
Education
POST GRADUATE CERTIFICATE PROGRAM - INTERNATIONAL BUSINESS MANAGEMENT
CENTENNIAL COLLEGE
Toronto, ON,Canada08.2023
POST GRADUATE CERTIFICATE PROGRAM - GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT
SENECA COLLEGE
Toronto, ON, Canada08.2022
UNDERGRADUATE DEGREE - BACHELOR OF BUSINESS ADMINISTRATION
KRISTU JAYANTI COLLEGE
Bangalore, India01.2020
High School Diploma -
St.Jude's H.S.S Vellarikundu
Kaasaragod,Kerala05-2016
Skills
- Supply chain management
- Business process optimization
- Sales integration
- Logistics coordination
- Service Channel
Certification
- SAP - Systems, Applications & Products in Data Processing
- M.S Office
Languages
Malayalam
First Language
English
Proficient (C2)
C2
DISCLAIMER
- I, Iwin Emmanuel, certify that to the best of knowledge and belief, these data correctly describe my qualifications, my experience, and me.
Timeline
Customer Service Representative Team Lead
The loud plug
08.2022 - 11.2024
Production Associate
Pala Concretes
05.2020 - 12.2021
POST GRADUATE CERTIFICATE PROGRAM - INTERNATIONAL BUSINESS MANAGEMENT
CENTENNIAL COLLEGE
POST GRADUATE CERTIFICATE PROGRAM - GLOBAL LOGISTICS AND SUPPLY CHAIN MANAGEMENT
SENECA COLLEGE
UNDERGRADUATE DEGREE - BACHELOR OF BUSINESS ADMINISTRATION
KRISTU JAYANTI COLLEGE
High School Diploma -
St.Jude's H.S.S Vellarikundu