Iyyannagari SIVA THEJA
Hyderabad
Summary
Knowledgeable Employee with over 4.6 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
4
4
years of professional experience
Work History
Transportation Specialist I
Amazon development centre India private limited
Hyderabad
11.2023 - Current
- Kept transportation operations in compliance with company, legal and safety requirements.
- Investigated incidents involving damaged cargo or accidents involving company vehicles or personnel.
- Monitored driver to ensure compliance with safety regulations and company policies.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Handled emergency situations calmly and effectively.
- Constantly identifying opportunities to develop team performance.
- Developing performance metrics to drive best supply chain business results.
- Identifying business impacts of trends and making data backed decisions.
- Escalating problems or variances in the information and data to the relevant teams and following through on resolutions.
- Pulling data from numerous databases using excel, access, sql and other data management systems to perform reporting and analysis, as needed.
- Performing ad-hoc reporting and analysis as per requirements.
Customer Care Executive
CARE SECURITY SERVICE
Hyderabad
09.2019 - 09.2023
- Best employee of the year award(2021 & 2022).
- Managed 400+ employees (office staff, security guards and clients), even during Corona virus period.
- Used to directly deal with clients from deal closing to service delivery.
- Consulted with customers regarding needs and addressed concerns.
- Recorded details of all inquiries, complaints, and comments.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Monitored monthly customer service metrics for each customer service associate.
- Processed customer account changes with proprietary software.
Education
BA GRADUATION - HEP
New Government Degree College
Hyderabad05-2022
High school -
OASIS SCHOOL OF EXCELLENCE
Hyderabad06-2017
INTERMEDIATE - Mathematics
Sri Chaitanya College
Hyderabad04-2019
Skills
- People Management
- Schedule Preparation
- Negotiation
- Budget Control
- Communication
- Decision Making
- Metrics Analysis
- Cost Analysis
- Assisting Customers
- Coordinating Schedules
- Dispatching Procedures
- Dispatch Operations
- Presentation Skills
- Problem Solving
- Performance Management
- Policy Implementation
- Marketing
- Strategic Planning
- Contract Management
- Operations Management
- Staff Development
- Business Development
- Product Management
- Complex Problem-Solving
- Verbal and written communication
- Sales management
- Staff Management
- Staff Training and Development
- Brand Management
- Team Leadership
- Business Planning
- Sales Techniques
- Project Management
- Customer Relationship Management (CRM)
- Time Management
- Key Performance Indicators
Accomplishments
EsupportIntouch
Proven Team management secured Jignasa student certification from Government of Telangana Commissionerate of Collegiate Education.
Timeline
Transportation Specialist I
Amazon development centre India private limited
11.2023 - Current
Customer Care Executive
CARE SECURITY SERVICE
09.2019 - 09.2023
BA GRADUATION - HEP
New Government Degree College
High school -
OASIS SCHOOL OF EXCELLENCE
INTERMEDIATE - Mathematics
Sri Chaitanya College
Similar Profiles
Joshma JohnsonJoshma Johnson
Vendor Consultant at Amazon Development Centre (India) Private LimitedVendor Consultant at Amazon Development Centre (India) Private Limited
HARSHINI ALUGOJUHARSHINI ALUGOJU
SAP FICO Functional Consultant at Amazon Development Centre (India) Private LimitedSAP FICO Functional Consultant at Amazon Development Centre (India) Private Limited
PRAGATI OJHAPRAGATI OJHA
Operations Associate (Seasonal) at Amazon Development Centre (India) Private LimitedOperations Associate (Seasonal) at Amazon Development Centre (India) Private Limited
Keerthana BalasamyKeerthana Balasamy
Virtual Customer Service Associate at Amazon Development Centre (india)Private LimitedVirtual Customer Service Associate at Amazon Development Centre (india)Private Limited
Sameer TelikicherlaSameer Telikicherla
PAM Consultant at Capgemini India Pvt Ltd.PAM Consultant at Capgemini India Pvt Ltd.