Iyyannagari SIVA THEJA
Hyderabad
Summary
Knowledgeable Employee with over 4.6 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
4
4
years of professional experience
Work History
Transportation Specialist I
Amazon development centre India private limited
Hyderabad
11.2023 - Current
- Kept transportation operations in compliance with company, legal and safety requirements.
- Investigated incidents involving damaged cargo or accidents involving company vehicles or personnel.
- Monitored driver to ensure compliance with safety regulations and company policies.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Handled emergency situations calmly and effectively.
- Constantly identifying opportunities to develop team performance.
- Developing performance metrics to drive best supply chain business results.
- Identifying business impacts of trends and making data backed decisions.
- Escalating problems or variances in the information and data to the relevant teams and following through on resolutions.
- Pulling data from numerous databases using excel, access, sql and other data management systems to perform reporting and analysis, as needed.
- Performing ad-hoc reporting and analysis as per requirements.
Customer Care Executive
CARE SECURITY SERVICE
Hyderabad
09.2019 - 09.2023
- Best employee of the year award(2021 & 2022).
- Managed 400+ employees (office staff, security guards and clients), even during Corona virus period.
- Used to directly deal with clients from deal closing to service delivery.
- Consulted with customers regarding needs and addressed concerns.
- Recorded details of all inquiries, complaints, and comments.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Monitored monthly customer service metrics for each customer service associate.
- Processed customer account changes with proprietary software.
Education
BA GRADUATION - HEP
New Government Degree College
Hyderabad05-2022
High school -
OASIS SCHOOL OF EXCELLENCE
Hyderabad06-2017
INTERMEDIATE - Mathematics
Sri Chaitanya College
Hyderabad04-2019
Skills
- People Management
- Schedule Preparation
- Negotiation
- Budget Control
- Communication
- Decision Making
- Metrics Analysis
- Cost Analysis
- Assisting Customers
- Coordinating Schedules
- Dispatching Procedures
- Dispatch Operations
- Presentation Skills
- Problem Solving
- Performance Management
- Policy Implementation
- Marketing
- Strategic Planning
- Contract Management
- Operations Management
- Staff Development
- Business Development
- Product Management
- Complex Problem-Solving
- Verbal and written communication
- Sales management
- Staff Management
- Staff Training and Development
- Brand Management
- Team Leadership
- Business Planning
- Sales Techniques
- Project Management
- Customer Relationship Management (CRM)
- Time Management
- Key Performance Indicators
Accomplishments
EsupportIntouch
Proven Team management secured Jignasa student certification from Government of Telangana Commissionerate of Collegiate Education.
Timeline
Transportation Specialist I
Amazon development centre India private limited
11.2023 - Current
Customer Care Executive
CARE SECURITY SERVICE
09.2019 - 09.2023
BA GRADUATION - HEP
New Government Degree College
High school -
OASIS SCHOOL OF EXCELLENCE
INTERMEDIATE - Mathematics
Sri Chaitanya College
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