Izabela Murawel
Indianapolis
Summary
Results-driven professional with extensive experience in customer service and bilingual communication. Recognized for exceptional attention to detail and adaptability in resolving customer issues while fostering collaboration among teams. Committed to enhancing customer experiences and driving sales.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
AG Chemical Solution
Florida
07.2023 - 07.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer inquiries and resolved issues efficiently and effectively.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collaborated with sales and marketing teams to align customer feedback with company goals.
- Provided details on product specifications, pricing, and company policies.
Translator
Linguisticainternational
New York
10.2019 - 12.2023
- Provided translation services to clients in schools, hospitals, courtrooms, meetings, and business events, ensuring clear understanding across diverse contexts.
- Demonstrated fluency in Polish and English, facilitating effective communication in diverse settings.
- Enabled effective communication for individuals with limited language proficiency, enhancing their engagement and participation.
- Maintained adherence to ethical codes, safeguarding sensitive information and ensuring confidentiality in all translation tasks.
Customer Service Representative
AG Chemical Solution
New York
03.2020 - 06.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained up-to-date knowledge of AG Chemical Solutions' product offerings and services.
Office Manager
AG Chemical Solution
Indianapolis
12.2017 - 06.2019
- Managed daily office operations and ensured smooth workflow at AG Chemical Solution.
- Managed inventory, ordered supplies, and coordinated daily operations, collaborating closely with CEO.
- Developed and maintained office policies to promote efficiency and organization.
- Supported HR team in recruitment and onboarding, streamlining processes for new hires.
- Trained new employees on office procedures and company protocols consistently.
- Facilitated inter-departmental communication to improve collaboration on projects.
- Processed orders, issued refunds, managed returns and account changes.
Education
MBA -
Loyola University of Chicago
Chicago, IL05-2017
Master of Arts - Economics
Bucknell University
Lewisburg, PA05-2012
Skills
- Customer relationship management
- Product knowledge
- Customer care
- Inventory management
- Payment processing
- Cash register operation
- Payment collection
- Telephone management
- Time management
- Team collaboration
- Conflict resolution
- Bilingual communication
- Active listening
- Follow-up communication
- Relationship building
- Basic math
- Price verification
Timeline
Customer Service Manager
AG Chemical Solution
07.2023 - 07.2024
Customer Service Representative
AG Chemical Solution
03.2020 - 06.2023
Translator
Linguisticainternational
10.2019 - 12.2023
Office Manager
AG Chemical Solution
12.2017 - 06.2019
MBA -
Loyola University of Chicago
Master of Arts - Economics
Bucknell University