Izaz Barbhuiya
Bengaluru
Summary
Credit specialist with extensive experience at Dell Technologies in fraud detection and prevention. Skilled in trend analysis and security enhancement, resulting in improved customer relations and problem-solving capabilities. Proactive strategies implemented led to increased operational efficiency and effective risk management, ensuring compliance and account protection.
Overview
17
17
years of professional experience
Work History
Specialist, Credit
Dell Technologies
03.2012 - 05.2024
- Facilitated operational activities across multiple regions in Americas, including US and Canada.
- Processed credit card payments, identifying fraudulent orders to mitigate risk.
- Analyzed potential fraud trends, formulating proactive action plans to enhance security.
- Communicated with merchants and cardholders to safeguard accounts and prevent losses.
- Monitored electronic accounts for suspicious activity, generating fraud prevention reports.
- Reviewed and resolved irregular transactions reported by users, ensuring compliance with SLAs.
- Handled customer inquiries, directing them to appropriate departments for timely resolutions.
- Identified business areas needing enhanced security controls to prevent future fraud incidents.
INSURANCE & MORTGAGE
Ocwen Financial Pvt Ltd
01.2009 - 10.2011
- Coordinated with company representatives and insurance agents to streamline communication processes.
- Updated systems with accurate information to enhance operational efficiency.
- Processed payments for escrow loans as required by protocols.
- Managed inbound and outbound calls for US-based mortgage company, Assurant.
- Clarified process-related inquiries from colleagues to facilitate workflow.
- Proposed improvements to existing processes, resulting in increased efficiency.
- Prepared comprehensive database of contact numbers for insurance companies.
- Standardized comment formats for various scenarios to improve consistency.
BANKING & CUSTOMER SUPPORT
Allsec Technologies Pvt Ltd
07.2007 - 08.2008
- Delivered comprehensive support via chat and calls for credit card inquiries.
- Managed client accounts and generated detailed reports on account activities.
- Resolved complex queries and transactions efficiently, enhancing customer satisfaction.
- Cross-sold various banking products and services to increase revenue streams.
Education
XII - Assam (SEBA)
Junior College
AssamSkills
- Fraud detection and prevention
- Transaction processing
- Data analysis and reporting
- Risk assessment and management
- Regulatory compliance
- Customer service and relations
- Communication skills
- Problem solving and root-cause analysis
- Account management
- Process improvement and operational enhancement
- Attention to detail
- Team collaboration and performance improvement
- Continuous improvement strategies
- Adaptability and strategic planning
Languages
English, Hindi & Assamese
Hobbies and Interests
Traveling and listening to music.
Disclaimer
DATE: PLACE: IZAZ BARBHUIYA
EXECUTIVE SUMMARY
- Overall, 14 years of qualitative experience across Customer Service, Banking, and Fraud Investigation.
- Associated with Dell International Services as Specialist, Credit.
- Possess in-depth understanding of Fraud Investigations and Customer Service.
- Developed good organizational and interpersonal skills.
- Ability to create, support and sustain a positive work environment that fosters team performance. Possess proactive attitude, capability to think in & out of the box.
Timeline
Specialist, Credit
Dell Technologies
03.2012 - 05.2024
INSURANCE & MORTGAGE
Ocwen Financial Pvt Ltd
01.2009 - 10.2011
BANKING & CUSTOMER SUPPORT
Allsec Technologies Pvt Ltd
07.2007 - 08.2008
XII - Assam (SEBA)
Junior College
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