Izhar Ahmad Lone
Kupwara
Summary
Dynamic Service Assistant with a proven track record at Club Mahindra White Meadows, recognized as Employee of the Month multiple times. Adept at effective communication and upselling, I excel in creating a positive atmosphere while managing multiple tasks under pressure. Committed to delivering exceptional guest experiences and continuously enhancing my skills.
Overview
10
10
years of professional experience
Work History
Service Assistant
STERLING LAKE PALACE ALLEPPEY
Alleppey
02.2023 - Current
- Managed guest inquiries, delivering detailed information about available services.
- Resolved guest complaints to maintain high satisfaction levels.
- Provided tailored recommendations for services to enhance guest experiences.
Service Assistant
CLUB MAHINDRAWHITEMEADOWS
Manali
01.2016 - 01.2023
- Assisting in the efficient operations of restaurant and bar including service procedures.
- Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved.
- Ensure that both the F&B Manager & F&B Supervisors are kept fully aware of any relevant feedback from Guests and / or other departments.
- Demonstrate a high level of customer service at all times.
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
- Act in accordance with policies and procedures when working with service equipment and property management systems.
- Follow and adhere to company brand standards.
- Assist other departments wherever necessary and maintain good working relationships with Team Members.
- On Job Training Of One Year From Club Mahindra White Meadows Manali.
- Got Employee of The Month In October 2021.
- Got Employee of The Month In November 2022.
- Bar training Done By Company In Club Mahindra Kanadaghat, Shimla.
- Got Employee of The Month May 2024.
- Got Upselling Champ of the Month August 2024.
- Got Employee of Month June 2025.
Skills
- Effective communication through free expression of thoughts
- Ability to space out workload in given period
- Strive to create a healthy and happy atmosphere at workplace
- Effective team builder with strong leadership qualities
- Able to handle multiple assignments under pressure
- Eager to learn new things and constantly upgrade skills
- Self-motivated and committed
- Highly organized, disciplined and dedicated
- Absolute confidence in my abilities and highly passionate about my work
Accomplishments
- Employee of the Month, 10/01/21
- Employee of the Month, 11/01/22
- Bar Training Done, Date Unknown
- Employee of the Month, 05/01/24
- Upselling Champ of the Month, 08/01/24
- Employee of the Month, 06/01/25
Personal Information
- Age: 28
- Father's Name: Mr. Ghulam Hassan
- Date of Birth: 11/10/94
- Marital Status: Single
Timeline
Service Assistant
STERLING LAKE PALACE ALLEPPEY
02.2023 - Current
Service Assistant
CLUB MAHINDRAWHITEMEADOWS
01.2016 - 01.2023