BRINDHADEVI J
ADMIN COORDINATOR
Coimbatore
Summary
Looking for great career with 16 + years combined experience in managing front office, customer relationship management, student coordinator and also in basic accounting.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Admin Coordinator
VSSS INSTITUTE
ERODE
01.2021 - 01.2024
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Organized company-wide events that boosted employee morale and cultivated team spirit within organization.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
CRM - CUSTOMER RELATIONSHIP MANAGER
SRT
COIMBATORE
01.2016 - 01.2019
- Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from CRM.
- Identified opportunities for process improvement by analyzing trends in customer service inquiries logged in CRM.
- Conducted ongoing analyses of sales pipeline health using key metrics available within CRM platform.
- Actively contributed to company growth by leveraging insights from customer data within CRM system for strategic decision making.
CRO - CUSTOMER RELATIONSHIP OFFICER
TAFE REACH LIMITED
ERODE
01.2014 - 01.2016
- Championed customer-centric initiatives within the company, fostering a culture of service excellence and continuous improvement.
- Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
TELE OPERATOR, SALES EXECUTIVE, SERVICE COORDIANTOR, SALES IN-CHARGE
LOTUS TVS AGENCY
ERODE
1 2006 - 1 2014
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Facilitated seamless communication between departments by acting as reliable point of contact for internal staff members seeking assistance or information from front office team.
Education
DIPLOMO in Montessori & Child Education - Montessori Teachers Training
VSSS Montessori Training Institution
Erode, India 01.2020 - 12.2020
Bachelor of Arts - Business Administration
Bachelor of Business Administration, Bharathiyar University
Erode, India 07.2010 - 04.2013
Higher Secondary -
MRG Higher Secondary School
Erode 06.2005 - 04.2006
Secondary School - Secondary School
MRG Higher Secondary School
Erode, India 06.2003 - 04.2004
Skills
- TALLY ERP 9 / PRIME
MS WORD
MS EXCEL
Timeline
Admin Coordinator
VSSS INSTITUTE
01.2021 - 01.2024
DIPLOMO in Montessori & Child Education - Montessori Teachers Training
VSSS Montessori Training Institution
01.2020 - 12.2020
CRM - CUSTOMER RELATIONSHIP MANAGER
SRT
01.2016 - 01.2019
CRO - CUSTOMER RELATIONSHIP OFFICER
TAFE REACH LIMITED
01.2014 - 01.2016
Bachelor of Arts - Business Administration
Bachelor of Business Administration, Bharathiyar University
07.2010 - 04.2013
Higher Secondary -
MRG Higher Secondary School
06.2005 - 04.2006
Secondary School - Secondary School
MRG Higher Secondary School
06.2003 - 04.2004
TELE OPERATOR, SALES EXECUTIVE, SERVICE COORDIANTOR, SALES IN-CHARGE
LOTUS TVS AGENCY
1 2006 - 1 2014
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