J. Jayakumar
Automobile Assistance Manager
Chennai
Summary
Seeking senior level assignments in Field Service & Warranty Analysis, Quality Assurance/ Quality Control with an organisation where I can effectively utilize my skills to prosper organization & my Personality to the optimum Levels. CAREER OBJECTIVE To handle management position in Warranty & Field Service / process technical service group engineering department in a reputed organisation. To prove myself as an effective employee by having result oriented approach and pay a decisive role in the decision making process.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant manager
04.2019 - Current
- Years
- Job Responsibility:
- Attend Joint Investigations along with Customers on specific warranty failures for amicable justifications
- Provide Product training - working principal & trouble shooting, technical support to Dealer’s technical person of M&M, TATA Motors, MSIL
- Dealer Manpower Development: Giving training to the technicians on technical issue and on new products
- Monitoring and improve service performance levels under command area
- Supervising the work done by the technicians, guiding them through the technical aspects of their job
- Standardization of the Service shop of Dealer and Authorized Service Centre
- Generating Product Performance Feedback Report
- Participation in various service campaigns & Service Mela organized by various OEMs under command area
- Strive to achieve goal of zero defects supply (Customer Satisfaction)
- Take the action FSR Report
- Maintaining Weekly & Monthly MIS on various customer issues under command area
- Attending zero kilometre complaints, field complaints, Zero Km/Field Failure Analysis
- Monitoring Trends/Trackers in terms of plant concerns/PPM, Field failures, rejection trend, Initiating & Closures of CAPA/8D reports within targeted dates for various complaints/concerns in coordination with plant
- Alerting plant on specific high alarming complaints of Zero kms to initiate corrective actions
- Judging the gentility of the warranty claims & reporting it to the Area office regarding the defect
- Warranty management by attending all warranty complaints & failures reported under command area
- Submit Warranty Analysis with justifications regarding acceptance and rejections on various warranty complaints of customers to ensure replacement by coordinating with warranty cell in plant
- Monitoring Warranty data of various products for warranty cost, Incidence and analysis under command area and submission to HO
- Submission of Weekly/Monthly MIS reports on Warranty Failures to HO
- Attend warranty meeting of HVAC, Radiator, Condenser, Evaporator, Control panel, Piping hose, Oil coolers, and all parts of HVAC & Viscos at Customer end (Ashok Leyland & Renault Nissan)
Chennai
07.2013 - Current
Sr. Service Advisor
Cars India, Maruti Dealer
Chennai
12.2006 - 06.2013
Franchise) Sr. Service Supervisor
Aadhish Motors, TVS
06.2005 - 12.2006
- Services of LPG Vehicles
- Organizing training for Mechanics
- Handling varies critical problem in LPG vehicles
- Handling varies critical problem in A/C
- Handling Varies mechanical problem in vehicles
- Trouble shooting estimation preparing, job card opening and customer education
- Maintaining customer satisfaction index as MARUTHI NORMS
- Doing 3rd day post service follow up for the delivered vehicles
- Doing post service follow up for SE DATA, SALES DATA
- Updating all SERIES complaints in EXTRANET as per Maruti Suzuki norms
- Conducting customers meet at show room on monthly basis to know customer feedback & suggestion
- Responsible for Customer Delight, Quality Control Activities & Home visits to JDP customer.
Education
Bachelor of Engineering (BE - Automobile
Anna University
01.2002 - 04.2005
Diploma - Mechanical Engineering
Tamil University
01.2000 - 04.2002
Skills
Computer Skills
Good Knowledge of PV cars servicing and HVAC problem solving in technical aspect
MS office ( Word, Excel , Power Point)
Accomplishments
- Subros Ltd, A Indian company provider of products for engine cooling systems & automobiles air condition systems (HVACs) for OEMS & replacement market
- Also manufacturers Of Radiator, Bus AC System, Refer Unit, Railway A/C System
- A sourcing base for Denso Design
- This is certifications QS-9000, ISO-9000 & 9002, TS-16949, ISI-14001, OHSAS-18001
- As a regular supplier of MSIL, Mahindra & Mahindra, Renault, TML, MTBD Trucks, Force Motors, Nissan, , Bharat Benz, Eicher Motors, Ashok Leyland, for Domestic as well as Export.
Timeline
Assistant manager
04.2019 - Current
07.2013 - Current
Sr. Service Advisor
Cars India, Maruti Dealer
12.2006 - 06.2013
Franchise) Sr. Service Supervisor
Aadhish Motors, TVS
06.2005 - 12.2006
Bachelor of Engineering (BE - Automobile
Anna University
01.2002 - 04.2005
Diploma - Mechanical Engineering
Tamil University
01.2000 - 04.2002