J P K MANOHAR
Retail Store Manager
VIZAG
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
NMB RETAIL LLP MEBAZ
Visakhapatnam, India
02.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Store Manager
Aditya Birla Fashion and Retail (ABFRL) (louis Philippe)
Visakhapatnam, India
05.2018 - 01.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Operations Manager
KANAKATALA PVT LTD
Visakhapatnam, India
04.2016 - 04.2018
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Aditya Birla Fashion and Retail (ABFRL) Van Heusen
Visakhapatnam, India
05.2013 - 02.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Senior Fashion Advisor
Aravind Garment U.S. POLO
Visakhapatnam, India
08.2011 - 04.2013
- Guided customers in selecting appropriate accessories to complement clothing choices, achieving cohesive looks.
- Exceeded sales targets consistently by utilizing effective upselling techniques and building strong relationships with both new and existing clientele.
- Enhanced clients'' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
- Collaborated with visual merchandisers to develop creative window displays that attracted attention from passersby and enticed them into the store.
- Worked closely with marketing teams to develop promotional materials that showcased the latest fashions available at the store effectively reaching target audiences online and offline channels alike.
Fashion Consultant
Aravind Garment
Visakhapatnam, India
03.2010 - 05.2011
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Merchandised store inventory in seasonal and brand displays.
- Educated clients on proper garment care techniques, extending the life of their purchases while maintaining optimum appearance quality.
- Curated personalized shopping experiences for high-net-worth clients, ensuring privacy and exclusivity.
Education
MBA - Marketing Management
SAMATHA DEGREE & P.G COLLAGE
Visakhapatnam, India 04.2001 -
Bachelor of Arts - Accounting And Finance
Dr. Lankapalli Bullaya Collage
Visakhapatnam, India 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Team building
Retail inventory management
Store operations
Problem-solving
Cash management
Store displays
POS systems
Inventory management
Store opening and closing
Sales strategies
Timeline
Store Manager
NMB RETAIL LLP MEBAZ
02.2020 - Current
Store Manager
Aditya Birla Fashion and Retail (ABFRL) (louis Philippe)
05.2018 - 01.2020
Operations Manager
KANAKATALA PVT LTD
04.2016 - 04.2018
Assistant Manager
Aditya Birla Fashion and Retail (ABFRL) Van Heusen
05.2013 - 02.2016
Senior Fashion Advisor
Aravind Garment U.S. POLO
08.2011 - 04.2013
Fashion Consultant
Aravind Garment
03.2010 - 05.2011
MBA - Marketing Management
SAMATHA DEGREE & P.G COLLAGE
04.2001 -
Bachelor of Arts - Accounting And Finance
Dr. Lankapalli Bullaya Collage
04.2001 -