J SAHAYA DIAZ
Kesavanputhenthurai
Summary
Dynamic IT professional with extensive experience at Fresenius Medical Care India Pvt. Ltd., excelling in IT infrastructure management and disaster recovery planning. Proven track record in implementing ITIL processes, enhancing operational efficiency, and achieving 99.9% system uptime. Skilled in Active Directory management and vendor coordination, fostering strong stakeholder relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager IT Support / Technical Specialist
Fresenius Medical Care India Pvt. Ltd.
Chennai
06.2012 - Current
- Executed over 20 TDMS project implementations across India, configuring Fresenius software for HD machine data extraction.
- Managed enterprise IT operations, including Windows Server 2016/2019 and VMware ESXi 6.0/7.1, achieving 99.9% system uptime.
- Administered Active Directory, DNS, and DHCP, managing over 1,000 users through SCCM for compliance and imaging.
- Spearheaded vendor management with SAP Ariba and resolved critical incidents using ServiceNow ticketing system.
- Oversaw O365 license provisioning and Meraki network monitoring to ensure secure communications.
- Conducted preventive maintenance and security assessments to bolster business resilience and disaster recovery planning.
- Trained end-users on new IT systems while coordinating with SAP teams and vendors during outages.
Senior Network Support & Windows Administration
CPS Color Ind Pvt. Ltd.
Mumbai
08.2008 - 07.2011
- Implemented ITIL-aligned processes for Incident, Problem, Change, and Asset Management, reducing SLA breaches by 30%.
- Administered VMware ESX 4.0/5.0 and vCenter 4.0/5.0 for critical business applications in virtualized environments.
- Managed file and print servers, conducted daily backups, and executed disaster recovery drills.
- Configured leased lines and coordinated with ISPs to ensure uninterrupted network connectivity.
Education
B.Sc. - Information Technology
Annamalai University
01.2010
Diploma - Mechanical Engineering
Anna University
01.2003
Skills
- IT infrastructure and operations
- Data center management
- Cloud and virtualization
- Network security
- ITIL process implementation
- Server administration
- Active Directory management
- DNS and DHCP configuration
- SCCM expertise
- O365 and email systems management
- Vendor and stakeholder coordination
- Disaster recovery planning
- Business continuity strategies
- Operating systems support
- Virtualization technologies
- Cloud networking solutions
- Server hardware management
- ERP tools proficiency
- Security and compliance
Certification
- Microsoft Certified Solutions Expert (MCSE)
- ITIL V3 Foundation (EXIN)
- Advanced Computer Troubleshooting – Microcode
- Cisco Certified Network Associate
Languages
- English
- Tamil
- Hindi
Personal Information
- Passport Number: R8926660
- Passport Expiry Date: 11/02/28
- Title: IT Infrastructure & Data Center Management Specialist
Timeline
Manager IT Support / Technical Specialist
Fresenius Medical Care India Pvt. Ltd.
06.2012 - Current
Senior Network Support & Windows Administration
CPS Color Ind Pvt. Ltd.
08.2008 - 07.2011
B.Sc. - Information Technology
Annamalai University
Diploma - Mechanical Engineering
Anna University
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