MS office
J Sai Lakshmi Venkata Ramani
Team leader
Summary
To pursue a challenging and rewarding career in Hotel and Hospitality Industry as a professional where I can build my knowledge and experience to demonstrate my skills. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges, and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 2+ years of industry experience.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Guest Relations Supervisor
Aloft Hotel
08.2023 - Current
- Partnered with local businesses to create customized itineraries that showcased area attractions while driving ancillary revenue streams such as restaurant bookings or spa appointments.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Updated standard operating procedures to reflect best practices, ensuring consistent service delivery across the team.
- Developed strong relationships with repeat guests, fostering loyalty to the hotel brand.
- Participated in regular meetings with upper management, presenting updates on departmental progress and strategies for continued success.
Guest Service Associate
Sheraton Hotels and Resorts
02.2022 - 08.2023
- Working as a Guest Service Associate
- Have experience in handling the Check-In and Check-out of the guest during their arrival and departure using opera software
- Handling the pre-arrivals of the guest
- Handling the guest calls for addressing their needs and requirements
- Have experience in maintaining customer Logs
- Has experience in managing and allotting guest rooms.
- Scheduled and confirmed restaurant reservations for guests.
- Organized transportation arrangements upon request from clientele, facilitating a seamless travel experience.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Office Associate
Radisson Blu resort
07.2022 - 02.2023
- Working as a Guest Service Associate
- Have experience in handling the Check-In and Check-out of the guest during their arrival and departure using opera software
- Handling the pre-arrivals of the guest
- Handling the guest calls for addressing their needs and requirements
- Have experience in maintaining customer Logs
- Has experience in managing and allotting guest rooms.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine, and special requirements.
- Implemented new procedures to improve front office operations and enhance overall guest experience.
Industrial Trainee - Front Office
Four Points by Sheraton
01.2022 - 06.2022
- Worked in front office operations like handling the guest calls, and maintaining the Logs
- Has experience in the generation of customer Key cards
- Worked on Opera software for boarding customers
- Learnt how to coordinate with the other departments like Housekeeping, Food production based on guest requests and requirements.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
Industrial Trainee - Housekeeping
Four Points by Sheraton
01.2022 - 02.2022
- Worked in Housekeeping operations like maintaining the guest rooms, Hotel premises, etc
- Learned how to coordinate with the other departments of the hotel based on guest requests and requirements.
Education
MBA - Human Resources Management
Avanthi's St.Theressa Institute
Cheepurupalli, India 04.2001 -
Bachelor of Hotel Management -
Alliance College of Hotel Management
01.2019 - 2022.04
Intermediate in M.P.C - undefined
Sri Sai Gayatri jr. college
01.2017 - 2019.04
SSC - undefined
Bhashyam High School
01.2017 - undefined
Skills
Awards Participations
- Best Trainee of the Month April 2022
- Participated in The Presidential Fleet Review at Navy premises in Visakhapatnam
Personal Information
- Date of Birth: 21/01/2002
- Gender: Female
- Nationality: Indian
Software
Interests
Exploring things
Timeline
Guest Relations Supervisor
Aloft Hotel
08.2023 - Current
Front Office Associate
Radisson Blu resort
07.2022 - 02.2023
Guest Service Associate
Sheraton Hotels and Resorts
02.2022 - 08.2023
Industrial Trainee - Front Office
Four Points by Sheraton
01.2022 - 06.2022
Industrial Trainee - Housekeeping
Four Points by Sheraton
01.2022 - 02.2022
Bachelor of Hotel Management -
Alliance College of Hotel Management
01.2019 - 2022.04
Intermediate in M.P.C - undefined
Sri Sai Gayatri jr. college
01.2017 - 2019.04
SSC - undefined
Bhashyam High School
01.2017 - undefined
MBA - Human Resources Management
Avanthi's St.Theressa Institute
04.2001 -